In Home Appliance Install Manager

We’re the leading provider of laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 2,500 dedicated professionals’ benefit from work that’s steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career.

Appliance Installation Manager Monday - Friday 7:30am - 5:00pm

CSC ServiceWorks is looking for a proactive and customer focused, In-Home Appliance delivery and Installation Manager to join our Columbus, OH branch. Our Columbus team fosters a collaborative and supportive environment, where we prioritize delivering exceptional service to our customers while ensuring a positive and empowering experience for our employees."

As a CSC Install Manager you will require a passion for team development, leadership and customer service. You will be responsible for your teams' developmental training, maintaining equipment, teams' superb customer service, scheduling deliveries and assist your team in Laundry Unit installs when needed. In addition, contributing to the delivery of optimal service by working hand-in-hand with our Talent Advisors for any positions under you as they come available. You will be provided a company vehicle & gas card, as you will be onsite Daily when staff arrives Monday - Friday.

• Supervising and providing assistance in unloading delivery trucks, moving laundry appliances, removal of packaging materials, appliance installation
• Complete customer commitments by managing team schedules for on-time service & responding promptly/compassionately to customer complaints
• Establishing a consistent team of top tier talent, managing/training staff with client-focused service, initiating long/short term goals for your team and individually
• Managing and reporting on budgets, keeping our warehouse stocked, and maintaining warehouse equipment with excellence and dependability.
• At times, working hands-on in the field assisting and training your team, which may include maintenance, repairs, installations, and customer service.
• Training your team to keep safety top of mind so we can stay injury free and compliant with government regulations and company safety policies.
• Supporting growth and development within your team through mentorship, training, and exposure to other services and business functions.
• Occasionally assisting in the interviewing process of new talent, their onboarding & training
• Other duties as assigned by Branch Manager

• Work Life Balance!
• 75% Employer Contribution to Medical, Dental, and Vision insurance
• Health Savings Account with Employer Contribution
• Year-round Work & Paid Training
• Company Paid Life, Short-term, and Long-term Disability Insurance 
• 401k with generous Company Match
• Paid Time Off (PTO) & Holiday Pay
• Flexible Spending & Health Savings Account
• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more! 
• Education Reimbursement Program
• Paid employee Referral program
• We provide a company vehicle for any work related travel
• Corporate card for work related expenses and travel
• Annual Incentive Program - 10% Bonus (based on co. performance) 

Preferred Requirements:

• 4 years progressive management experience in a customer centric environment
• Valid Driver's License
• Ability to pass pre-employment screening
• Previous Team Development Experience 
• Previous Leadership/Management Role
• Excellent Customer Service 
• Microsoft Excel (Reporting) Experience
• Warehouse Experience and inventory control
• Logistics and or routing experience
• Appliance Repair/Installations Background preferred
• Lean processes or Six Sigma certification is a plus!
• Strong communication and interpersonal skills that put people at ease and elicit action.

Visit our Careers Website at www.cscsw.com to learn more about our available opportunities and the benefits of working for CSC ServiceWorks. 

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.