What are the responsibilities and job description for the Client Service Representative position at CSC?
Are you passionate about delivering exceptional service? Us too.
Client Service Representative
On-Site
Springfield, IL
Monday - Friday 8:30am-5:30pm
If you’ve worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings can be easily transferred to make a difference in CSC’s professional business-to-business environment as a Customer Service Representative. And there’s the added bonus of not having to work nights, weekends, or holidays. These positions come with CSC’s competitive benefits—paid time off, medical, dental, and 401(k) plans, just to name a few.
We’re hiring Client Service Representatives for our Motor Vehicle team. You’ll work directly with our clients (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. Our client service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you’re encouraged and expected to be your best.
We’re a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®.
Some of the things you will be doing:
- Receive inbound and make outbound business customer calls
- Provide excellent customer service to both internal and external clients
- Ability to follow up and through with all customer interactions
- Respond promptly to customer inquiries over the phone or electronically
- Organize the workflow to meet customers timeframes and demands
- Recommend process improvements where applicable
- Data entry of client information, electronic filing and retrieval of documents
- Navigate quickly between multiple databases quickly and accurately
- Research and analysis of legal documents
- Manage customer portfolios
- Maintaining and growing existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services
What technical skills, experience, and qualifications do you need?
- Experience working in a call center, customer service, or administrative capacity
- Energetic self-starter who thrives in a fast-paced, team-oriented environment
- Attention to detail and accuracy
- Strong prioritization and time-management skills
- Flexibility and agility, with the ability to multitask
- Problem-solving skills
- Strong computer skills and proficiency in MS Office, Word, and Excel
- Excellent verbal and written communication skills
- Salesforce experience a plus
Candidates for this position must be eligible to work without sponsorship.
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