What are the responsibilities and job description for the IT Specialist position at CSG Inc.?
Join CSG Inc, an energetic and growing full-service IT service provider, which provides IT management, sales, services, and support to both commercial and residential customers in the Greater Chicagoland Area and beyond. With clients in verticals such as Healthcare, Finance, Banking, Jewelry, and Food and Beverage, CSG Inc is strategically positioned to provide its customers IT-as-a-Service to facilitate thier continued operation and growth.
Job Summary:
The IT Specialist will report to the CEO of CSG Inc and will be responsible for providing IT consulting & support, service and vendor management via phone, email/chat, and onsite visits, as needed. The specialist will be responsible for interacting with business leaders, IT vendors, and service providers to troubleshoot, identify, research, present/demonstrate solutions, and resolve technical problems utilizing industry standard best practices, support tools, and documentation to ensure timely resolution. Additional responsibilities will include hardware & software lifecycle changes, computer hardware repair and diagnostics, on-boardings/off-boardings, end user training, and consulting with, and providing reports and relevant feedback to, management.
Essential Duties & Responsibilities:
- Provide IT support services to commercial and residential customers
- Set up and manage Microsoft 365 Tenant and Google Workspace administration
- Administer Azure managed devices, Microsoft 365/G Suite users, groups, policies, and licenses
- Diagnose and resolve technical hardware, software, and network issues
- Perform proactive system maintenance on IT infrastructure
- Create and update IT infrastructure and services documentation
- Research issues using available information resources
- Management of IT vendors and service providers
- Document all help desk interactions and resolutions in the appropriate ticketing tool
- Proactively identify and recommend corrective actions to avoid potentially serious outages
- Inform management of recurring problems
- Remain current with industry changes/trends in IT
- Refine and develop SOP's
- Other duties as assigned
Requirements:
Minimum Required Education & Experience
- 2 years of college-level course work in an IT related field OR Associates degree with at least 1 year of IT consulting experience
Preferred, but not required:
- Experience with VMWare ESXi, VMware Workstation, and Virtual Desktops/Servers.
- Working knowledge of web hosting, basic WordPress & PHP administration, & FTP/SFTP/FTPS experience a plus
- Basic PowerShell, batch file creation, and Putty
- Application packaging, testing, and deployment with MS Intune
- Knowledge of IT best practices in supporting corporate customers
Knowledge, Skills & Abilities:
- Excellent interpersonal, analytical, organizational, project management, problem-solving and communication skills
- Self-starter who proactively identifies issues and proposes solutions
- Working knowledge of fundamental operations of Microsoft Office 365, Windows/Windows Server OS, Microsoft Office, Apple/Mac, and other emerging technologies
- Experience with SQL Server and MySQL
- Knowledge of VoIP telephony systems
- Experience troubleshooting basic networking issues with routers, switchers, access points, firewalls, VPN’s, DNS, TCP/IP, Static Routes, and Port Forwarding
- Related experience and training in troubleshooting and providing Help Desk Support
Responsibilities of this role require that the incumbent work from home. Within a remote working environment, it is expected that the employee is readily accessible throughout the business day, responding quickly to email, chat, phone, and other communications.
CSG Inc is proud to be an Equal Opportunity Employer. You will be considered for this position based upon your experience and education, without regard to race, color, religion, sex, ethnicity, national origin, age, sexual orientation, ancestry, marital or parental status, disabled, military or veteran status, or any other basis or reason prohibited by any applicable law. We are committed to creating and maintaining a workforce environment that is free from any form of discriminations or harassment.
