What are the responsibilities and job description for the Quality Customer Service Representative position at CSI Management?
Crosstown Solutions is a rapidly growing, innovative business consulting and sales firm on a mission to revolutionize the consumer experience. We provide an unmatched experience for all of our consumers, thanks to our remarkable hands-on Quality Customer Service. We are a family, and it is this bond of trust, interdependence, and responsibility that enhances our ability to achieve recurring success. Our ability to function as a cohesive Quality Customer Service team ensures that we offer our associates and our client’s unlimited growth and business development.
NO EXPERIENCE NECESSARY!!! If you have a great attitude and outgoing personality, we'll provide all the necessary tools to be successful. Our office has a very energetic, competitive, and fun environment.
We Are Looking For A Quality Customer Service Representative Who Is:
- Reliable: 100% integrity, responsible, and winning attitude
- Consumer-centric: Enjoys interacting with others and making someone’s day
- Versatile/flexible: Ability to roll with the punches, think swiftly on your feet, close a sale in needed, and develop brilliant solutions
- Achievement-oriented: Thrives on taking challenges head-on to accomplish set sales goals
- Autonomous/Independent: Works exceptionally well with minimal direction
- Innovative: Creative with the ability to think outside the box
As A Company We Are:
- Growth-oriented: We are competitive and want to see infinite growth for our team members
- Performance-oriented: We want to see all of our employees achieve their highest potential
- People-oriented: We are supportive, family-oriented, and fairness-focused
- Team-oriented: We are an upbeat, inclusive, and collaborative environment
As A Quality Customer Service Representative You Will:
- Ensure accurate entry of customer contact information
- Maintain a positive and cheerful attitude when working with a variety of customers
- Handling all questions and inquiries from new and potential customers face to face
- Exceed targets and sales goals by upselling and promoting new products and/or services
- Resolving customer issues in a friendly, helpful way
- Assist the sales team in acquiring and retaining new customers
- Maintain comprehensive knowledge of our clients or sales promotions by attending client meetings
This is a full time, in-office position based in Brooklyn, New York. We are looking for candidates that are able to start immediately, so you must be local to the area.
