What are the responsibilities and job description for the Dispatcher/Customer Service position at CSI of the Southeast?
We are looking for a competent dispatcher to join our team. They will help with the organization and running of the daily administrative operations of the company. The assistant will analyze large amounts of data. Additionally, this position will be our contact for contractors, and schedule work based on complex rules and procedures that relate differently to each of our customers. CSI of the Southeast has been the industry leader for service, as well as servicing most states east of the Mississippi River for over 20 years.
Job Duties:
- Maintain incoming service and install request. Schedule and coordinate technicians for calls as they are received, create work orders, and maintain upcoming schedule for each technician in their designated area.
- Prioritize service requests and install requests, making sure to address the most urgent customer needs as quickly as possible.
- Create incoming work orders and make sure technicians have knowledge of their schedule for the next working day. Advise technicians of their up-coming itinerary to ensure that all travel arrangements are made in a timely manner.
- Maintain communication with customers and contractors. Ensure that all installs and roll-out projects are coordinated to meet customers request and arrange the arrival of technicians on site according to site readiness.
- Maintain communication within company departments. Coordinate with tech support on additional information for jobs. Coordinate with the warehouse on up-coming installs, roll-out projects, and technician truck stock.
- Maintain job status queues. Making sure that all jobs are followed up and statuses are up to date with a constantly changing schedule. Making calls or sending emails to customers/contractors to make sure that all jobs are coordinated according to site status. Ensure all parts are ordered, staged and shipped to technicians on time.
- Maintain schedule based on geographic service areas. Ensure that jobs are scheduled accordingly to maximize tech productivity. Communicate with each technician to ensure they have knowledge of upcoming schedule so that travel can be planned and confirmed to ensure that arrival times are prompt.
Skills/Qualifications:
- Excellent customer service skills: customer service oriented, friendly, and professional.
- Organization: ability to handle high volume of calls, emails, and be able to multitask.
- Adaptable: ability to resolve and accommodate last minute changes in schedule and maintain professionalism.
- Communication: must be able to communicate with co-workers/management and customers.
- Independent: must be able to problem solve and resolve issues.
- Team player: willing to contribute to the success of the company.
- Computer skills: Outlook, Excel, mapping programs, and GPS programs. Familiarity with NetSuite or NextService is a plus.
Job Type: Full-time, Monday – Friday between 8 - 6
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Maynardville, TN 37807 (Required)
Ability to Relocate:
- Maynardville, TN 37807: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16
