What are the responsibilities and job description for the Donor Services Representative position at CSL Plasma?
Our Team
Career Opportunities Available - CSL Plasma
Job Role
This role is critical to the success of our plasma collection centers, where we rely on dedicated professionals like you to deliver exceptional customer experiences and ensure the highest levels of safety and efficiency.
Responsibilities
- Deliver outstanding customer service to donors by addressing their questions, concerns, and needs promptly and professionally.
- Work collaboratively with colleagues to ensure seamless day-to-day operations.
- Take ownership of identifying and resolving any issues or concerns that may impact donor satisfaction or plasma collection efficiency.
- Stay up-to-date on industry developments, regulatory requirements, and company policies through ongoing training and professional development opportunities.
Requirements
- Minimum 6 months' experience in a customer-facing role.
- Proven ability to work effectively in a fast-paced, dynamic environment.
- Excellent problem-solving and conflict resolution skills.
- Highly developed interpersonal and communication skills.
