Body Shop Manager

Description

Tampa Florida Kenworth is looking for a talented individual to take on the Body Shop Manager position. This position is ideal for those who enjoy working in a busy, professional environment. This position will be responsible the successful operation of the Body Shop department and its technicians. Excellent benefits offered. CSM values their employees and strives to offer opportunities for professional growth.

Responsibilities: 

• The Body Shop Manager is responsible for the Body Shop and its technicians, including the efficient and profitable operation of the department while developing and maintaining a high level of overall customer satisfaction with the dealership
• Establishes strategic and operational goals and objectives
• Establishes Body Shop profit targets and ensures operational goals are met
• Fosters effective and timely communication between the Body Shop and all other departments
• The Body Shop Manager communicates with vendors on product and warranty issues
• Overall responsibility for upkeep and maintenance of facility and grounds as budget guidelines and Operating Team decisions dictate

Primary Duties:

• Establishes financial and operating objectives for the Body Shop in support of company's annual business planning process
• The Body Shop Manager prepares operating and capital budgets for the Body Shop, reviews on a regular basis and takes corrective action as needed
• Provides management information to the Executive Committee as it pertains to Body Shop operations including forecasts and market trends
• Evaluates Body Shop performance against target goals and standards, taking appropriate corrective action when needed
• Establishes and fosters relationships with key outside vendors
• Maintains good customer relations by addressing all customer concerns and mediating a solution between all parties involved
• Thorough knowledge of and compliance with manufacturer and vendor warranties procedures
• Follows up and collects vendor credits and allowances in a timely manner
• Interviews and hires Body Shop employees
• Ensures shop personnel are properly trained by scheduling employees to appropriate training schools or arranging in-house training seminars as needed
• Oversees purchasing and acquisition of appropriate department tooling and equipment
• Ensures department is achieving acceptable productivity, efficiency and is adhering to company goals and policies
• Addresses and handles personnel issues to include the Performance Appraisals and performance related improvement plans
• Holds monthly shop meetings, foreman's meetings and safety meetings to review policy, procedures, technical updates, customer issues, etc.  Records and maintains notes of such meetings.
• Understands and complies with federal, state and local regulations that affect operations
• Coordinates and implements shop advertising and service specials
• Maintains cleanliness of organization of shop and office area
• Ensures overall upkeep of facility and grounds

Qualifications

• Associate's degree (AA) in a technical field or comparable work experience required 
• Three to five years heavy-duty truck service or related experience with supervisory experience preferred
• Management skills to include strategic plan development, decision making abilities and program implementation
• Ability to demonstrate or display extensive product knowledge to customer and staff
• Supervisory skills to include the ability to coach, train and motivate subordinates to reach established department goals
• Must be highly organized, detail oriented and results driven
• Ability to prioritize and handle numerous tasks simultaneously
• Ability to work well under pressure while assisting a wide variety of customers (both internal and external) while fostering relationships with key industry contacts
• Effective written and oral communication skills
• Ability to handle upset customers in a professional manner
• The Body Shop Manager must possess good mathematical skills, basic computer skills, and knowledge of Windows
• Ability to travel to meetings, visit customers, attend training classes
• Ability to sit, stand, bend, kneel, stoop and lift/move up to 75 lbs. on a regular basis
• Ability to work in a dealership environment to include 8 - 12 hour days with frequent exposure to weather elements
• Ability to pass a pre-employment physical and drug screen