What are the responsibilities and job description for the Front Desk Lead | Courtyard Natick position at CSM Corporation?
What You'll Do
- Lead by Example: Oversee daily front desk operations, ensuring that all procedures are followed and that guests receive top-notch service.
- Team Supervision: Mentor and guide front desk agents, providing training and support to maintain high performance standards.
- Guest Relations: Handle complex guest inquiries and issues, ensuring swift and effective resolution to maintain guest satisfaction.
- Operational Oversight: Manage reservations, check-ins, check-outs, and billing processes, ensuring accuracy and efficiency.
- Collaboration: Work closely with other departments to coordinate guest services and address any operational challenges.
- Reporting: Monitor front desk metrics and provide regular reports to management, highlighting areas of success and opportunities for improvement.
- Skills: Strong leadership, communication, and problem-solving abilities. Proficiency in hotel management software is a plus.
- Attitude: A proactive and guest-centric approach, with a commitment to excellence and continuous improvement.
- Medical, Dental, and Vision Insurance
- Paid Time Off (PTO)
- 401(k) with company match
- Employee discounts and referral programs
