What are the responsibilities and job description for the Housekeeping Associate - Residence Inn Bloomington position at CSM Corporation?
This position is responsible for cleaning guestrooms according to company standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations to ensure guest satisfaction.
Experience/Knowledge/Skills/Abilities
- Responsible for cleaning and ensuring the necessary amenities and supplies are in guest rooms
- Ensures cart, linen, rooms, and equipment are clean and in working order
- Accountable for guest satisfaction as it pertains to housekeeping service at the property
- Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest
- Works as a team player and actively contributes to the efforts of other departments as necessary
- Understands and follows the company guest service recovery program
- Understand and follow company lost and found procedures
- Ensures a clean and safe work area in compliance with company, brand, local, state and federal regulations
- Inspects rooms for maintenance needs and reports any maintenance service issues
- Knowledgeable on the safe use of chemicals utilized within the housekeeping department
- Follows all company procedures for guest/employee incidents
- Knowledgeable of hotel emergency procedures
- Produces required volume of work by planning, organizing and prioritizing work duties
- Adheres to the company attendance policy, grooming and appearance standards, and general work rules and department procedures
- Attends all required department and hotel meetings
- Responsible for the proper use of all equipment and supplies
Experience/Knowledge/Skills/Abilities
- Housekeeping/laundry experience preferred
- Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
- Maintains predictable and reliable attendance
- Ability to lift, push and pull up to 50 pounds consistently throughout the shift
- Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods
