Revenue Generation Specialist (Remote)

The Revenue Generation Specialist (RGS) will serve as a critical support role to the Revenue Generation team and be involved as a key player with revenue strategies.  The RGS will be responsible for Brand and Hotel specific job duties to enhance top line revenue through brand system management. This role will also be responsible for maintaining key revenue management systems knowledge for all brands in which CSM operates while understanding and communicating key strategic system changes to the Regional Director of Revenue Management. In addition to supporting the Revenue Generation team, this individual will work closely with General Managers of assigned hotels.

This position has the opportunity to work remote or in office at the Corporate Office in Minneapolis, MN.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Regional Revenue Manager Support:

• Input any/all requested system changes instructed by the Regional Revenue Managers to include but not limited to pricing and discount changes, demand adjustments, property detail updates, and room type adjustments.
• Participate in Revenue Strategy meetings weekly making changes discussed during the call.
• Review 60-day window pricing of all identified hotels relaying recommendations to the Regional Revenue Managers.
• Play an important role in the Negotiated rate load process while assisting in Negotiated rate shops for various brands.
• Register, attend and stay up to date on all specific brand system enhancements and updates communicating the updates to all affected Revenue Generation team members.
• Handle all requests from Revenue Generation team and hotel teams within 48-hour window to maximize revenue and RevPAR Index.

Brand and Revenue Generation Performance Updates

• Complete weekly strategy packet and pace updates along with other specific weekly and daily tasks.
• Identify any brand promotions being released that will help in specific markets and communicate these to the Revenue Generation team.
• Maintain special event calendar for each of the brand specific hotel markets.
• Special projects directed by the Corporate Director of Revenue Management or Vice President, Revenue Generation.

REQUIRED SKILLS & EXPERIENCE:

Experience/Knowledge/Skills/Abilities

• Brand system expertise with the rate change process, property detail update, revenue management systems, reporting, pricing shop tool, group booking detail, channel booking structure. Systems include but are not limited to; One Yield and IDeaS Software.
• Expertise in TravelClick Demand 360 and Agency 360 reporting. Experience with Lighthouse preferred.
• Preferred experience with Customer Relationship Management tools such as Delphi, CI/TY and Envision.
• Ability to organize details for multiple hotels and multiple people.  A strong multi-tasker.
• Communicate in a clear and concise manner to leadership on direction and system detail.
• Assertive manner to proactively work with Revenue Generation team and ensure tasks are completed timely.
• General understanding of CoStar reporting and performance measures.
• Possess general understanding of hotel operations and how operations intersect with revenue/sales/marketing
• Self-motivated with strong time management skills, keen abilities to set and achieve priorities
• Strong problem-solving skills, ability to effectively manage multiple tasks simultaneously, function well under pressure, delegate effectively, ability to remain positive and constructive under stress
• Excellent verbal and written communication, effective listening, and presentation skills

Required education and experience

• Minimum 5 years of hotel experience required - revenue management, extended stay, group sales coordination with multiple hotel assignments is preferred.
• Minimum 3 years brand system specific experience in revenue management related position.
• Hilton and Marriott preferred.

Preferred education and experience

• Associate or bachelor’s degree.
• Industry certifications through various organizations.
• GRO and OY certified preferred.

Physical demands

• Must be able to meet the physical demands of remote working including but not limited to:
  • Sitting for long periods of time
  • Quick response to last minute changes

CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net.