What are the responsibilities and job description for the Night Auditor position at CSM Lodging Services Incorporated?
- Performs the manager-on-duty role during 3rd shift.
- Anticipates and responds to guests in a friendly and positive manner.
- Responsible for providing the highest level of service.
- Process check-ins and check-outs, verify billing, create reservations, and process special requests.
- Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
- Ability to work independently or in a team in meeting guests needs and actively contributes to the efforts of other departments when necessary.
- Understands and follows CSM guest service recovery program.
- Accountable for accurately balancing all revenue sources and completing daily financial reports.
- Process no-show reservations, prepare financial reports for managerial review.
- Close the financial day for the hotel.
- Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
- Monitors room availability, follows restrictions, and all booking policies and procedures.
- Drives sales and maximizes revenue by up-selling rooms and amenities.
- Follows CSM procedures when handling cash and processing financial transactions.
- Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
- Produces required volume of work by planning, organizing and prioritizing work duties.
- After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed.
- Adheres to CSM general work rules and department procedures. Attends all required department and hotel meetings.
- Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
- Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
Competencies/Skills Required: 2 years prior guest service experience required, preferably in a hospitality setting. Prior night audit or accounting experience preferred. Excellent computer knowledge and communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment.
Education: High school diploma or GED required.
Physical Requirements: Ability to lift, push and pull up to 75 pounds on an occasional basis and the ability to stand for upwards of 8 hours a day.
CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net.
