Computer Specialist

Computer Software Support Specialist

Responsible for the installation and support of software products and services for the banking industry nationwide. Function as a primary customer contact in a help desk environment for product implementation, support, and problem resolution. Be the face of our company and provide a professional and exceptional experience to our customers. Function in a team environment to ensure the goals of our company are obtained. Good work environment. Some travel required during new implementations.

JOB RESPONSIBILITIES

· Participate as a member of the help desk, working directly with remote customers on software support issues.

· Investigate, gather information, and resolve issues for customers.

· Work with team members from other product groups and 3rd party vendors when necessary for implementations and issue resolution.

· Always maintain privacy of customer information and data security.

· Configure, install, train, and document products and services delivered to customers.

· Demonstrate a working knowledge of Windows desktops and general information technology and networking concepts.

· Update help desk knowledgebase and user documentation as needed.

· Travel to bank sites for installations and training.

· Keep up to date with enhancements and issues to ensure proper information is being provided to customers.

· Maintain a positive, professional attitude toward customers and co-workers.

· Inform key management personnel of any customer or project concerns.

· Be a team player and assist in roles where you are needed.

· Self-motivation, initiative, and problem-solving skills are crucial to excel.

· Dependability and accountability to ensure tasks and projects are completed timely and accurately.

· Ability to express ideas clearly in both written and oral communications.

· Associate degree or equivalent combination of experience or training. Banking experience preferred but not required.

· Available to travel on an as needed basis to perform job duties as well as an on-call rotation when knowledge is obtained.

CSPI rewards our employees with first rate compensation and benefits package that includes:

· Paid vacation

· Paid holidays

· Paid sick/personal leave

· Free Basic life and long-term disability insurances

· Medical

· Dental

· Vision

· Voluntary life insurance

· 401 (k) company-match savings plan

SEND RESUME TO: psmith@cspiinc.com

Or Mail To:

(CSPI) Computer Service Professionals, Inc.

Attention: Human Resources

805 W. Stadium Blvd.

Jefferson City, MO 65109

Job Type: Full-time

Pay: $45,000.00 - $68,676.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $45,000 - $68,676