What are the responsibilities and job description for the IT Help Desk and Network Specialist position at Katy Computer Systems?
- Provide first-level support and resolve customer issues efficiently.
- Escalate unresolved queries to the appropriate support level.
- Track, route, and redirect problems to the correct resources.
- Update customer data and produce detailed activity reports.
- Guide customers through the problem-solving process.
- Follow up with customers to ensure issue resolution and satisfaction.
- Deliver excellent customer service, exceeding client expectations.
- Accurately document and close support tickets.
- Recommend improvements to procedures and workflows.
- Continuously enhance knowledge of help desk procedures, products, and services.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $45,000 - $55,000