What are the responsibilities and job description for the IT HELP DESK SPECIALIST position at WEG Transformers USA?

Job Type

Full-time

Description

Join Our Team at WEG!

About Us : Founded in 1961, WEG is one of the world's largest electric machine manufacturers. With over 40,000 employees globally, we offer a diverse and integrated product line, selling to more than 135 countries. Our U.S. operations are expanding rapidly, and we're seeking talented individuals to help us continue this exciting growth.

At WEG, we are dedicated to building quality products and providing efficient solutions. Our commitment to innovation and teamwork drives us forward. We are passionate about helping people achieve their goals by living our company values.

Our Values : WEG emphasizes its commitment to being a "Human Company" by valuing each individual's contribution and fostering an environment of integrity, ethics, and support for personal development. This approach is part of WEG's broader values, which include teamwork, efficiency, flexibility, innovation, and leadership.

WEG remains deeply committed to Environmental, Social, and Governance (ESG) principles. Here are some key aspects of our commitment :

Environmental Responsibility : WEG invests in solutions to reduce carbon emissions and promotes green initiatives such as recycling programs, the use of green chemicals, and energy-efficient systems.
Social Responsibility : We value human rights, diversity, and personal development. We encourage employee engagement in social activities, focusing on health and education.
Governance : WEG maintains a structured governance system that promotes transparency, integrity, ethics, and safety. We have a Code of Ethics and an Ethics Channel to ensure compliance and address any concerns.

Role : IT Help Desk Specialist

In this role, you'll provide technical assistance and support to internal users for computer systems, networks, hardware, and software. You'll be responsible for provisioning, installation, configuration, operation, and maintenance of servers and network hardware / software. You'll also lead the planning, design, implementation, documentation, and maintenance of complex and sensitive systems and networks, and participate in technical research and development to foster innovation.

Responsibilities :

Analyze needs and recommend hardware, network, and software upgrades.

Lead implementation and maintenance of systems, hardware, and server software.

Perform daily datacenter system monitoring, verify the integrity and availability of all hardware, server resources, systems, and key processes, review system and application logs, and verify completion of scheduled jobs such as backups.

Apply IT purchase processes.

Develop and maintain clear and accurate documentation of IT processes and configurations.

Provide training to ensure sustainable implementation.

Why Join Us? WEG offers competitive compensation, exciting career opportunities, and excellent benefits, including paid vacation, medical, dental, vision, 401(k), flexible spending accounts, life insurance, and disability.

Apply Today :

Are you passionate about IT tech support and system administration?

Do you have an eye for detail?

Do you want to be part of a growing company?

If you answered "Yes" and meet our qualifications, we invite you to apply today to join the WEG Team! Visit www.weg.us / careers.

We are proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you require any special accommodations to participate fully in our recruitment process, please inform us confidentially. Contact us at 1-636-239-9300 for a referral to the recruiter for this position.

weg.us / careers

Requirements

Basic :

Two (2) year computer science degree from an accredited institution with strong knowledge of Windows centric environment, and server and network administration, or equivalent combination of education and experience.

Must be a self-starter, logical thinker, well organized and customer-oriented with strong interpersonal skills.

Ability to troubleshoot computer systems related problems and perform complex system tests

Skilled in Microsoft Windows Server management, Microsoft SQL Server administration, VMWare administration, and Cisco network administration.

Able to work within the WEG Code of Ethics & Values. ( WEG Code of Ethics, 4th Edition )

Legal authorization to work in the United States on a permanent basis. Visa sponsorship is not available for this position.

Successful candidates will complete an application, talent assessment, on-site interview, drug screen, and background check.

Preferred :

Experience in SAP end user support is a plus.

Resides within reasonable commuting distance of Washington, Missouri

Experience in or understanding of SQL Server administration, Windows Server administration, VMWare administration, and Cisco network administration

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