| Job Title |
Business Unit |
Department |
Reports To |
| Inside Sales Representative |
CTB Midwest - LeMar |
Sales |
Sales and Customer Service Manager |
| BU Location |
BU Acceptance |
Approved By: |
Date Approved |
| Des Moines, IA |
N. Kiederlen |
M. St. John |
3/1/2024 |
| Overall Purpose: Why the Job Exists & What You Will Do: |
| This position is a critical member of the Des Moines LeMar Sales Team and specifically works to maintain and grow customer accounts and relationships by providing top tier service in their interactions and deliverables to customers which include but is not limited to quotes, product solutions, and customer service. All of this will be done to provide state of the art structural products for our customers in an ethical, timely, and professional manner. |
| Essential Job Functions & Expected Outcomes: Your Accountabilities in the Role |
- Sales Design & Customer Project Support
- Coordinates and prepares solution-based product quotes for structural products which are produced by BGS Des Moines (which includes but is not limited to: towers, catwalks, and temp storage), while ensuring all customer wants, needs and expectations are met and/or exceeded.
- Communicates with customers as the first point of contact for all needs which includes but is not limited to technical questions, shipments, products, and deadlines.
- Maintains and grows relationships with customers by providing proactive communication and status updates on pending/active quotes, orders, and shipments timely and effectively.
- Autonomously determines product solutions and pricing for customer projects within the quoting process and parameters provided.
- Communicates and collaborates with the engineering team on complex quote requests to ensure the required specs and information is accurate and aligns with the customer request.
- Utilizes available reports and other tools to track and follow up on outstanding quotes both timely and effectively.
- Works within a team atmosphere to generate sales leads and grow the business in coordination with the LeMar Leadership Team.
- Works closely with the Sales and Customer Service Manager to update and maintain both short-term and long-term sales forecasts.
- In coordination with the sales team, periodically travels to trade shows, industry events and customer locations to network and build long-term relationships with customers.
- Participates in Root Cause Analysis regarding customer concerns, complaints, and shipment errors.
- Actively engaged in process and product improvement projects.
The job criteria may include other duties, responsibilities, and activities, which may change or be assigned at any item with or without notice. |
| Position Requirements: |
- Education: High School Diploma required, undergraduate degree in applicable field is preferred; a working knowledge of CAD systems and some grain industry experience is preferred; or equivalent combination.
- Experience: Some experience within sales and/or customer service experience specifically within large and/or structural design is preferred.
- Certification(s): N/A
- Functional Skills: Solution based problem-solving skills with a strong attention to detail ability to plan, prioritize, and organize information effectively; ability to provide guidance to customers on technical questions, the order process, status updates, in person, over the phone, and/or via email; ability to read construction drawings or blueprints is preferred but not required (will provide training as is necessary).
- Technology Aptitude/Skills: Intermediate skill within Excel is required; ability to utilize and/or learn to utilize ERP (Oracle) and CAD software.
- Language Skills: Ability to read, write, and communicate in English.
- Leadership/Behaviors: Customer-focused, communication skills, organization, and problem solving.
- Culture Match Behaviors: Ethical and respectful, open communication, seeks solutions, team player, self-starter, can-do attitude, can respectfully share information to help develop and adhere to best practices.
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| Core Values that Apply to All Positions: |
- Integrity in all things
- Customers are why we exist
- Profitability is a must
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- Excellence in all we do
- People make the difference
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| Equipment Used: |
- This role routinely uses standard office equipment such as computers, phones, and photocopiers.
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| Direct and Indirect Reports |
- Direct Reports – None
- Indirect Reports – None
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| Physical Requirements to Perform Essential Functions: |
- Ability to sit at desk for 6 hours per day
- Ability to operate keyboard and view computer screen for majority of day
- Ability to communicate with others via phone, in-person, and computer
- Ability to sit, stand, walk, bend, reach, kneel, squat, twist, push, pull, stoop, crouch, and carry items frequently
- Ability to climb grain bins, support towers, and catwalks
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| Environmental Conditions & Travel: |
- The employee is primarily exposed to a normal office environment with moderate noise. The employee is occasionally required to wear suitable Personal Protective Equipment while visiting manufacturing departments or client locations.
- Travel: Up to 5% may be required.
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