Resident Services Coordinator

Resident Service Coordinator – Multi-Family Community

Location: Sudbury, MA

Are you passionate about empowering individuals and fostering a sense of community? We are seeking an experienced and motivated Resident Service Coordinator (RSC) to join a dynamic multi-family housing community in Sudbury, MA. This is a full-time, Monday through Friday role that plays a critical part in enhancing residents’ quality of life and ensuring their independence.

About the Role

As the Resident Service Coordinator, you will serve as an educator, advocate, community builder, and service facilitator, providing essential resources and support to residents. Your efforts will directly impact the well-being of individuals and the overall sense of community within the property.

Key Responsibilities

Educator:

• Inform residents about service availability, benefits, consumer rights, and more.
• Develop engaging programming focused on self-sufficiency, health, and enrichment.

Community Builder:

• Foster a positive, inclusive environment that encourages social interaction and collaboration.
• Organize community activities and events that build connections among residents.

Liaison:

• Serve as a bridge between residents, property management, and external service providers.
• Establish strong relationships with local organizations, government agencies, and healthcare professionals.

Service Facilitator:

• Coordinate referrals to community services and monitor their effectiveness.
• Assist residents with accessing benefits, resolving personal challenges, and maintaining housing stability.

Essential Functions

• Develop and track resident programming and outcomes using specialized software.
• Provide crisis intervention and mediation as needed.
• Address lease compliance issues in partnership with property management.
• Conduct joint inspections to identify and resolve resident challenges.
• Prepare regular reports documenting services, participation, and program impact.
• Maintain a current directory of resources and ensure ongoing resident support.

Qualifications and Skills

• Required: MARSCH certification is required for this position. or the ability to obtain this certification before the start date. Employer will cover annual maintenance costs for the certification once obtained.
• Bachelor’s degree in Social Work, Psychology, Counseling, or related field preferred.
• 2 years of experience in social services, ideally with elderly and/or disabled populations.
• Strong knowledge of community resources, entitlement programs, and supportive services.
• Exceptional communication, organization, and crisis resolution skills.
• Ability to work independently while collaborating effectively with residents, staff, and external partners.

What’s in it for You?

• Competitive salary.
• Employer-paid maintenance of RSC certification after completion.
• Comprehensive benefits package, including medical, dental, vision, paid time off, and 401(k) match.
• Opportunity to make a tangible difference in residents' lives and build a vibrant community.

How to Apply

If you are a compassionate, resourceful professional eager to support individuals and families in maintaining independence and building connections, we want to hear from you. Apply today to join this meaningful opportunity in Sudbury, MA!

This position is open to all qualified applicants. We celebrate diversity and are committed to fostering an inclusive environment for all employees and residents.