What are the responsibilities and job description for the Collections Specialist position at CTM Media Group?
Collections Specialist Overview: The collection specialist primary focus will be to resolve overdue bills by contacting customers to ensure they make the appropriate payments. To identify delinquent accounts, contact customers via phone or mail and set up payment plans to protect the employer's financial health.
Full time- Hybrid
Key Responsibilities:
- Monitor and manage the accounts receivable ledger to ensure timely collection of payments.
- Contact clients via phone, email, or mail to follow up on overdue accounts.
- Investigate and resolve discrepancies related to payments or invoices.
- Maintain accurate records of all collection activities and client interactions.
- Collaborate with internal departments, such as sales and accounting, to address client issues.
- Recommend accounts for escalation or write-offs when necessary.
- Provide regular updates and reports on collection status to management.
Qualifications:
- Proven experience in collections, accounts receivable, or a related role.
- Excellent verbal and written communication skills.
- Strong negotiation and problem-solving abilities.
- Proficiency in using accounting software (e.g., QuickBooks, NetSuite) and Microsoft Office Suite is a plus.
- Ability to work independently and prioritize tasks effectively.
- High attention to detail and accuracy.
- Knowledge of industry regulations and compliance requirements (preferred)
Job Type: Full-time
Pay: $25.00 - $27.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Parental leave
- Vision insurance
- Work from home
Work Location: Hybrid remote in Vista, CA 92081
Salary : $25 - $27