What are the responsibilities and job description for the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate - Hawaii position at CTN Solutions?
Job Description
Microsoft 365 Certified : Collaboration Communications Systems Engineer Associate
Position Overview
As a Microsoft 365 Certified Collaboration Communications Systems Engineer Associate, you will play a critical role in enhancing collaboration and communication within a Microsoft 365 environment. Your primary responsibility is to manage, configure, and optimize Microsoft Teams Telephony, ensuring that internal and external communications are efficient and effective. Your role will encompass a wide range of tasks, from managing team structures to configuring advanced calling features and implementing governance policies.
Key Responsibilities :
- License Management o Possess a deep understanding of the licensing requirements for Microsoft Teams devices, including the ability to determine the appropriate licenses based on the desired telephony capabilities. o Skillfully attach and apply the correct licenses to user profiles within Microsoft Teams, ensuring that each profile is configured with the necessary features for telephony services. o Efficiently manage Teams telephony licenses, applying them to individual Teams user profiles. Understand the exceptions for common area phones, where licenses are directly tied to the phone itself. o Expertly attach resource licenses to specific phone numbers, ensuring that all phone- related functionalities are properly licensed and operational within the Teams environment. o Ensure proper voice enablement of users through the Set- CsPhoneNumberAssignment cmdlet and manage licensing requirements.
- PSTN Connectivity Setup o Choose and configure a PSTN connectivity option, including Microsoft Calling Plan, Operator Connect, Teams Phone Mobile, or Direct Routing. o Collaborate with PSTN carriers or service providers to establish connectivity.
- Phone Number Management o Select and assign phone numbers for users and services, including toll and toll-free numbers. o Manage phone number assignments for auto attendants and call queues. o Oversee resource account creation and service number assignments.
- Emergency Calling Configuration o Set up emergency calling capabilities, including defining and assigning emergency locations. o Implement dynamic emergency calling as required and ensure compliance with emergency services protocols.
- Auto Attendant and Call Queue Setup o Configure auto attendants to guide callers to the appropriate department or person. o Set up and manage call queues, including greetings, hold music, and call distribution.
- Feature Configuration
1325 10th Street, SE | Washington Navy Yard | DC | 20374 Microsoft 365 Certified : Collaboration Communications Systems Engineer Associate
o Implement and manage additional Teams Phone features such as cloud voicemail, caller ID, call forwarding, and delegation. o Adjust calling policies to meet organizational needs.
Qualifications
1325 10th Street, SE | Washington Navy Yard | DC | 20374 Microsoft 365 Certified : Collaboration Communications Systems Engineer Associate
o Benefits : Competitive salary and benefits package, opportunity to work with cutting edge communication technologies, and a dynamic and collaborative work environment.
Locations
Clearance Requirement
1325 10th Street, SE | Washington Navy Yard | DC | 20374
Salary-120k to 200k- Based on Experience
Hybrid-3 / 2
Full Benefits
US Citizen or Green Card Holder
