Regional Director of Operations

The Director of Operations is responsible for leading and directing the operations of the Central Texas - Firehouse Subs restaurants (15 locations around Austin and Houston area).

Is responsible for enthusiastically leading and motivating the restaurant management teams. Your role will be to provide the tools, training and follow-up necessary to achieve maximum performance in each restaurant. This position is accountable for maximizing positive customer experiences, sales, and profits within assigned restaurants. Primary responsibilities include hiring and mentoring great in-store leaders, Development of a multi-year revenue growth plan, profitability expansion and adherence to the values that have made Firehouse Subs one of the fastest growing restaurant concepts in North America.

Responsibilities:

• Demonstrate and ensure operational excellence through the training, coaching, discipline, and encouragement of General Managers and regional leaders.
• Ensures that restaurants are compliant with all government inspections and expectations and that Firehouse Subs standards are upheld
• Actively works with ownership to develop new sites and onboard new store acquisitions
• Monitors sales/labor reporting at the store/regional level and works with Area Managers/Supervisors and General Managers on any operational opportunities identified.

Experience:

• Five (5) years of restaurant operations, multi-unit QSR/Fast Casual management experience required at Regional Director or above level.
• Multi-restaurant management experience in a quick-service or full-service chain restaurant organization.
• Demonstrated ability to lead and manage in a fast-paced, dynamic environment.
• Working knowledge of profit and loss statements.
• Microsoft Office Suite Proficiency (Word, Excel, PP).
• Excellent problem-solving and decision-making skills, results-oriented, and customer-focused.

Knowledge:

• Proficiency in restaurant operating, back of house, and point of sale systems.
• Strong general knowledge of the organization and its functions.
• Strong general knowledge of working practices, procedures, and techniques.
• Intermediate to advanced understanding of budgetary concepts and procedures.
• Advanced understanding of decision making process, logical sequence of activities, interdependencies between activities/tasks, deliverable prioritization, and timeline.
• Intermediate to advanced ability to delegate projects and get work done through others.
• Intermediate to advanced understanding of performance review process.
• Ability to prepare and present ideas and recommendations to colleagues, managers, and direct reports with ample notice and preparation.
• Demonstrated advanced ability to communicate, influence, and negotiate decisions while motivating assigned staff.
• Demonstrated ability to implement strategic direction.
• Ability to prioritize and work on multiple projects simultaneously.
• Proficient understanding of the various job functions within the restaurant to effectively train staff and delegate certain tasks.
• Demonstrated ability to work in a team environment.

Education:

• High school diploma/GED or equivalent work experience.

Professional Certification:

• Food Safety Certification (may vary based on city, county, and state requirements)
• Food Handler’s Certification
• ServSafe Manager Certification

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Management: 5 years (Required)
• Leadership: 5 years (Required)

Location:

• Austin, TX 78749 (Preferred)

Ability to Commute:

• Austin, TX 78749 (Required)

Ability to Relocate:

• Austin, TX 78749: Relocate before starting work (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: In person

Salary : $65,000 - $80,000