What are the responsibilities and job description for the Operations Support Specialist position at CU*Answers?
Description
POSITION SUMMARY
This is an entry level position where the main function is following established procedures to open and assign tickets based on log and event review, network monitoring, and equipment configuration auditing. Other opportunities within the Network Services Department will be available based on tasks assigned by the NetOps Manager.
Essential Job Functions
1. Monitor daily non-critical system event logs and alerts:
- ability to research events
- proactively escalates issues to appropriate resources
- parse event logs
- produce and read system reports
2. Physical review of data center equipment:
- review of server alerts
- monitor datacenter temperature and humidity
- logging generator hours, start times, and faults
- verifying UPS and PDU levels
- maintain server space (cleaning)
3. Reports review:
- reviewing client monitoring reports
- issues and tracking persistent issues
- occasional collaboration with technical teams to ensure issues are resolved
4. Equipment auditing
- auditing client equipment against current best practices
- performing vulnerability scans for scheduled clients
- perform internal equipment audits on a set schedule
5. Hardware/Software inventory
- maintain database of hardware/software assets
- maintain system documentation
- track and report on product warranty and license expirations
6. Other duties as directed by Management
Job Qualifications
- High school graduate required. Some college preferred.
- Technical aptitude and familiarity with Windows operating systems required.
- Strong communication skills, verbal and written.
- Willingness to collaborate with other departments and learn new systems.
- Self-motivated; ability to effectively and independently manage time.
- Attention to detail to complete work accurately by following established procedures.
- Valid driver’s license required.
CU*Answers is an Equal Employment Opportunity employer that supports the unique perspectives and experiences from all employees and supports a collaborative community spirit. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any status or condition protected by applicable federal, state or local laws.
