Computer Support Associate I - Infrastructure

Description :

Computer Support AssociateProvides basic daytoday operational support for a computing environment (computer center unit computing a community of users et c.) following established procedures in order to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature. Performs / monitors standard processes or operations that are highly stable and / or relatively consistent in how to fix. TYPICAL EXAMPLES : management of onsite desktop hardware software troubleshooting printer hardware management and smart hands support for the server / network teams. Proves support for conference rooms asset lifecycle management and computer deployments for unit customers.Performs / monitors standard processes or operations that are highly stable and / or relatively consistent in how to fix. TYPICAL EXAMPLES : imaging computers replacing printer toner disposing of outdated assets and resolving trouble tickets from ServiceNow queues. Documents recording and / or distributing information. Has some breadth depth and / or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center following KB articles for problem resolution and following unit specific processes. Responsible for effective email communications and ability to create and maintain basic documents / records : TYPICAL EXAMPLES : contact lists process logs problem incidence reports customer information updates exterior ship orders inventory maintenance or other service recordshandling standard facilities administration requests Responsible for recognizing problems with the processes / operations supported. Is responsible for resolving those problems with pre established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures. Maintains equipment supplies data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance ordering supplies monitoring inventory updating data records and interacting with suppliers. Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES : understanding basic printer operations to replace toner and pickup rollers performing trouble shooting by following KB article to resolve end user tickets.

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Additional Details

• Managers Requested Bill Rate : (No Value)
• Does the position allow for the worker to be virtual / remote : No
• Critical Position : No
• If a Glider Assessment is Required enter the assessment ID : N / A
• Position Title : Infrastructure Engineer
• Specific Position Requirements : ONSITE day 1 no possibility for remote Employee is expected to drive between sites within the Quad City area. There may also be some travel opportunities to travel to other Remote Sites locations within the United States. This position had typical work hours of 8 : 30am5pm CST. Valid drivers license required will need to be able to travel by plane to locations across the US and rent a car.
• Credit cards for business travel are not supplied by client. Suppliers must have a plan in place in order to set contingents up with ability to travel (can be billed back to client but client does not supply credit cards)
• Daytoday (Please make sure the candidate is comfortable with most of these tasks) : Provides basic operational support for a computing environment (computer center unit computing a community of users etc.) following established procedures to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature. Performs / monitors standard processes or operations that are highly stable and / or relatively consistent in how to fix. TYPICAL EXAMPLES : management of onsite desktop hardware software troubleshooting printer hardware management and smart hands support for the server / network teams. Proves support for conference rooms asset lifecycle management and computer deployments for unit customers. Performs / monitors standard processes or operations that are highly stable and / or relatively consistent in how to fix. TYPICAL EXAMPLES : imaging computers replacing printer toner disposing of outdated assets and resolving trouble tickets from ServiceNow queues. Documents recording and / or distributing information. Has some breadth depth and / or frequency of interaction with external contacts. TYPICAL EXAMPLES : updating assets in Asset Center following KB articles for problem resolution and following unit specific processes. Responsible for effective email communications and ability to create and maintain basic documents / records : TYPICAL EXAMPLES : contact lists process logs problem incidence reports customer information updates exterior ship orders inventory maintenance or other service recordshandling standard facilities administration requests Responsible for recognizing problems with the processes / operations supported. Is responsible for resolving those problems with pre established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures. Maintains equipment supplies data supporting processes or operations. TYPICAL EXAMPLES : scheduling routine equipment maintenance ordering supplies monitoring inventory updating data records and interacting with suppliers. Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES : understanding basic printer operations to replace toner and pickup rollers performing trouble shooting by following KB article to resolve end user tickets Provides AV and conference room support TYPICAL EXAMPLES : assisting with the connecting of a virtual meeting for inperson presenters or team members performing preventative maintenance to conference rooms MUST HAVES : 1 year of IT experience Valid drivers license Deskside / desktop support experience AV experience Strong communication skills Bachelors or associates degree is preferred but not required Visa sponsorship is not available now or in the future for this role.

Key Skills

Active Directory,VMware,Cloud,Windows,Infrastructure,Linux,Troubleshoot,Desktop,PC,Backup,laptops,Problem Resolution,Setup,hardware,Technical Support

Employment Type : Full Time

Experience : years

Vacancy : 1