Computer Support Associate II - Infrastructure

Description :

Major Purpose : Provides daytoday operational support for a computing environment (computer center unit computing a community of users etc.) in order to contribute to the smooth running of that environment. Procedures are generally wellestablished. Support activities generally require a good basic technical background while also being fairly administrative in nature. Performs / monitors processes or operations that are reasonably stable and / or which often require choices between several options. TYPICAL EXAMPLES : monitoring mainframe job network and restarting / making decisions from predefined choices to resolve problems Is limited in breadth depth and / or frequency of interaction with external contacts. Major Duties : Documents recording and / or distributing information. Has limited breadth depth and / or frequency of interaction with external contacts. Typical examples include logging statistics on process completion reporting problems updating data maintaining documentation or procedures distributing reports. Maintains equipment supplies data supporting processes or operations. Typical examples include scheduling routine equipment maintenance ordering supplies monitoring inventory updating data records and interacting with suppliers. Performs / monitors processes or operations that are reasonably stable and / or which often require choices between several options. TYPICAL EXAMPLES : monitoring mainframe job network and restarting / making decisions from predefined choices to resolve problems Responsible for effective email communications and ability to create and maintain basic documents / records / files : TYPICAL EXAMPLES : contact lists process logs problem incidence reports customer information updates purchase orders inventory maintenance or other service records configuration and utility files Responsible for recognizing problems with the processes / operations he / she supports. Is responsible for resolving those problems with pre established and documented solutions. Those solutions may be multipathed requiring assessment of each problem situation. Is responsible for reporting to others those problems that fall outside their scope to resolve. Applies basic technical knowledge in the support of processes or operations. TYPICAL EXAMPLES : assist in installing software upgrades perform routine hardware maintenance troubleshoot and resolve user problems based on scripts or procedures provided Skills Abilities Knowledge : Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions. Knowledge of computer security policies and a general overall knowledge of computer security concepts. Knowledge of computing and networking concepts and fundamentals. Education : Degree in an Information Technology discipline or equivalent experience. High School or secondary diploma or equivalent Work Experience : Information technology experience and / or business experience. (Less than 1 year)

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Additional Details

• Managers Requested Bill Rate : (No Value)
• Does the position allow for the worker to be virtual / remote : No
• Critical Position : No
• If a Glider Assessment is Required enter the assessment ID : N / A
• Position Title : Infrastructure Support II
• Specific Position Requirements :
• POSITION TITLE : Infrastructure Support III
• This team is working a hybrid schedule (3 days / week onsite the team hasnt decided on set days to be in the office currently). The hybrid schedule is subject to change based on the needs of the group. Candidates will be required to 100% onsite for the first 12 months of the assignment and then will be allowed to work the hybrid schedule once theyre fully trained and integrated into the team. Fully remote candidates will not be considered for this role. Job description : Responsible for monitoring managing reporting collaborating and triaging of changes to the information technology infrastructure within established processes. Works on low complexity infrastructure problems; routine changes and improvements to existing processes with review. The role provides infrastructure support at a basic level to deliver functionality on a defined portion of a single infrastructure technology. Delivers infrastructure technology for multifunctional business May have some interaction with functional business partners on tactical issues and limited contact with suppliers. Skill Set Requirements : 5 years of experience required for the following skills set Experience with the following Infrastructure support activities : monitoring (primary responsibility) managing reporting collaborating and triaging of changes to the information technology infrastructure within established processes Experience in infrastructure and application domain functions Practical experience in monitoring and managing event change and incident management Must be able to perform and apply information analysis to resolve infrastructure problems. Demonstrated experience with identifying analyzing selecting and applying (with guidance) the appropriate new information technology infrastructure components within a diverse environment as required to support strategic business plans and processes. Experience with working in a collaborative team environment Excellent verbal and written communication skills Flexible and able to support Oncall if needed 24X7 work rotation as needed Note Candidates who just have basic support desk experience arent a good fit they MUST have demonstrated experience with infrastructure support to be considered for this role.

Key Skills

Active Directory,VMware,Cloud,Windows,Infrastructure,Linux,Troubleshoot,Desktop,PC,Backup,laptops,Problem Resolution,Setup,hardware,Technical Support

Employment Type : Full Time

Experience : years

Vacancy : 1