Dispatcher

Career Opportunity

Dispatcher

Dover, DE

What makes us great:

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

What you’ll be working on…

• Coordinate all daily service work orders in the company’s SAP system. Dispatcher reviews system generated work orders and may make adjustments using knowledge of personnel skills and location of work to be completed prior to dispatching.
• Dispatches service techs and work crews according to the work orders to be completed that day for residential/commercial customers, maintenance and construction activities.
• Communicate with field personnel via phone or computer to provide information and updates on schedules.  At times Dispatcher may need to adjust daily work activities scheduled for field employees based on priority work such as emergencies related to leak calls.
• Monitors the input of completed work orders into SAP by field employees for accuracy and timeliness. Works with the field employees to make corrections on the completed work order as needed.
• Coordinate with operation management related to employee schedule changes as well as efficiently routing the field personnel ensuring over-time is distributed evenly and is kept to a minimum. Assist management in developing workforce resource plans and effectively managing these resources.
• Communicates with the field services team on all daily work not completed.  Dispatcher will change the status to hold in SAP.  The status will be changed once the customer has been contacted by the field service team or the call center. 
• Generates reports related to the efficiency of work being done by field technicians.  Reports are generated out of SAP and sent to operation leadership for review.
• Manage Periodic Meter Changes (PMC) / sampling program (ISP) notifications requiring customer contact. Compliance related off-cycle work that the dispatcher will coordinate with field technicians to complete (change out of old meters not in compliance to new meters).

Who you are:

• High School Diploma or Equivalent

• Required: 3 years of work-related experience consisting of dispatching, customer service, or field work in the utility industry, etc.

• Preferred: 1 year of direct experience in the gas or electric utility industry

• Must have understanding of business unit procedures principles. 
• Must be proficient in the use of standard business software (Microsoft Word, Excel, PowerPoint, Windows and SAP).  Excellent customer service skills. Good oral and written communication skills.

• Must demonstrate sound communication, business judgement, decision making skills and maintain confidentiality.

  Ability to work independently as well as in a diverse work group/environment.
• Valid Driver's License

Where you'll be working:

• Energy Lane location in Dover, DE, will also provide dispatch support remotely to other locations as well. 

Benefits/what’s in it for you?

• Flexible work arrangement
• Competitive base salary based on successful candidate’s background as it relates to the job requirements as well as internal equity considerations
• Fantastic opportunities for career growth
• Cooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time!

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email careers@chpk.com.