Program Specialist - Dual Enrollment

This position will support the case management and implementation of Cuesta's CCAP/Dual Enrollment program in collaboration with our local area K-12 districts. This will include on-site support at our local area high schools for outreach, enrollment support, and other implementation responsibilities.  

Bilingual (Spanish/English) skills are preferred. 

DEFINITION

Under the general direction of an assigned administrator, assist with all components of the specialized academic programs within the Instructional division which include, but are not limited to, providing specialized and technical assistance for division programs such as the Dual Enrollment Program and the Rising Scholars Program. 

This role will provide specialized assistance to high school teachers and administrators, Cuesta instructors, employees, departments/divisions, students, parents, and the public associated with the assigned program. This assignment may include work and activities at any of the Dual Enrollment K-12 partner sites, Rising Scholar partner sites, and San Luis Obispo Community College District instructional sites.

DISTINGUISHING CHARACTERISTICS

The Program Specialist position is distinguished from other positions in that it performs a variety of specialized duties for the division, K-12 partner and Rising Scholars Program instructors, staff and students, and external agencies. Incumbents are expected to deliver information and assistance related to the implementation of the assigned academic program with the ability to work under a minimum of supervision.
 
The incumbents in this position support student learning outcomes and institutional effectiveness by assisting external personnel and organizations such as high school employees, Rising Scholars Program employees, Cuesta employees, students, and the public to ensure they receive accurate information and assistance in an efficient and welcoming environment.

ABOUT THE COLLEGE

Where You Will Work

Serving all of San Luis Obispo County, Cuesta College has provided comprehensive associate degree offerings, certificates, and community programs to the region since 1964. The main campus is located along scenic Highway 1, west of San Luis Obispo and east of the beaches of the Pacific Ocean. Cuesta College has a North County Campus in Paso Robles, and South County Center, in Arroyo Grande. 

Who We Are
Equity, diversity, and inclusion are essential to our culture and the work we do. Cuesta College is proud to be a designated Hispanic-Serving Institution (HSI) committed to racial and socio-economic diversity as it reflects our communities and student populations. We actively seek to attract candidates who share this commitment to equity, diversity, and inclusion. As part of the Cuesta College team, you can expect to be part of a collaborative community of faculty, classified professionals, administrators, students, and community partners advancing educational excellence with intentional support services leading to student success and completion.

• Additional information about the college can be found at 
   https://www.cuesta.edu/about/index.html
• The college planning documents can be found at 
   https://www.cuesta.edu/about/collegeplans/index.html
• Our Student Equity Action Plan can be found at
   https://www.cuesta.edu/about/info/student-equity-initiatives/equity/index.html
• We offer comprehensive benefit options. Information about benefits can be found at 
   https://www.cuesta.edu/about/depts/benefits-insurance/index.html
  

ESSENTIAL FUNCTIONS

• Implement the day-to-day activities for the assigned program within the division;
• Collaborate with internal and external personnel and organizations (e.g. K-12 district teachers, Rising Scholars program partners, public agencies, community members, etc.) for the purpose of implementing and maintaining services and programs under established guidelines and processes;
• Assist in planning, coordinating, implementing, and evaluating activities for programming such as promotion, outreach events and workshops;
• Assist with the facilitation of industry specific academic pathway initiatives with external partners;
• Present program information and refers students to support services as appropriate;
• Schedule division personnel at program activities and special event activities (e.g., outreach events, in person support, career pathway development, etc.); 
• Serve as a point of contact for external partners for successful and timely student enrollment and registration; 
• Assist with the training of and communication with external partners on matters related to registration, student enrollment status and associated changes; 
• Assist students with completion of student registration processes;
• Serve as a point of contact for the assigned academic program within the division in various formats (e.g., written, telephone, and face-to-face);
• Maintain up to date program promotional materials, including program websites;
• Perform customer service duties; 
• Apply policies, procedures, and practices of the division within the College with sound judgment;
• Work independently with a minimum of supervision and communicate effectively in writing and orally; 
• Participate in professional development opportunities and activities/meetings both on and off campus, when possible and it does not interrupt the services at the instructional site; 
• Special duties/assignments can include, but are not limited to, assisting with, student training, providing support to other student services departments, maintaining inventory of site equipment, and providing faculty support; 
• As assigned by supervisor, train and provide direction and technical assistance to students and other employees in the division;
• Perform other related duties as required.

QUALIFICATIONS

Education and Experience:

Required

Preferred

Knowledge of:

• Outreach, promotion, and program recruitment;
• Onboarding and registration procedures;
• Objectives of student equity;
• Modern office procedures, methods, and equipment;
• District student and fiscal policies;
• Record-keeping techniques;
• Interpersonal skills using tact, patience, and courtesy;
• Customer service skills;
• Current technologies, personal computer, and associated office software such as word processing, spreadsheet, presentation, and/or database software;
• Correct usage of English, grammar, spelling, punctuation, and vocabulary; and
• District policies and procedures.

Ability to:

• Establish and maintain cooperative working relationships with those contacted in the performance of duties; and
• Demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.

Physical ability to:

• Read and comprehend printed matter and text and data on computer monitors;
• Communicate intelligibly and effectively via speech, telephone, written correspondence, and/or email;
• Sit or stand for extended periods of time;
• Lift and/or carry (25) pounds; and
• Exert manual dexterity sufficient for keyboard and other office equipment operation.

REQUIRED DOCUMENTS TO APPLY
 Candidates will be required to submit ALL of the required documents below when applying for this position. When uploading documents, PDF uploads are preferred. 

1. Cover letter;
2. Resume;
3. Reference List (see further instructions below);
4. Unofficial transcripts;
5. Diversity statement (see further instructions below). 

Diversity Statement Instructions:  Cuesta College is committed to building and maintaining a workforce that reflects and honors the diversity of our students. It is important to us that our faculty, staff, and administrators demonstrate an understanding of, sensitivity to, and respect for the diverse academic, socioeconomic, ethnic, and religious backgrounds as well as sexual orientation and abilities of all constituents in the Cuesta College community.
 In 500 words or less, with consideration to our Mission Statement and our values expressed above, please explain how you will demonstrate your commitment to diversity, equity, and inclusion in this position. 

Reference List Instructions:   Your reference list must include three professional references, their contact information, and their relationship to you.

Completed online applications and all supporting documents must be submitted by the closing date for this position.  LATE, INCOMPLETE, FAXED, MAILED OR EMAILED APPLICATIONS WILL NOT BE ACCEPTED.

SALARY SCHEDULE
Below is the full salary schedule range for this position, steps A through E. Per Cuesta College’s policies, new employees are placed at Steps A through C, which is the anticipated hiring range also listed below. The bargaining agreement also includes step and longevity increases. For a full salary schedule, please see our website: https://www.cuesta.edu/about/depts/humanresources/salary_schedules.html

• Salary Schedule Range: $4,691 - $5,702 per month.
• Anticipated Hiring Range: $4,691 - $5,172 per month.

ADDITIONAL INFORMATION
 Cuesta College will not sponsor any visa applications.

San Luis Obispo County Community College District ("Cuesta College") is an equal opportunity employer committed to nondiscrimination on the basis of race, ethnicity, color, religion, national origin, sexual orientation, gender, gender identity, gender expression, marital status, medical condition, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), age, disability (physical and mental), genetic information, military and veteran status, or any other characteristic protected by applicable federal and state law in admission and access to, or treatment in employment, educational programs or activities at any of its campuses.  Reasonable accommodations will be provided for applicants with disabilities who self-disclose.  Cuesta College also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, and stalking.

In compliance with California law, all prospective staff and students are entitled to read the Annual Security Report, published each October by the Cuesta College Department of Public Safety.  This report contains information about our emergency and crime reporting procedures, as well as crime statistics for the past 3 years.   You may request a copy of this report at one of our two Public Safety Offices:  on SLO campus at Building 6600A or on North County Campus at building N1021, during campus business hours.  You may also access the complete text of this report at the following website address: https://www.cuesta.edu/about/depts/publicsafety/clery_act

Cuesta College uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires. E-Verify is an Internet-based system that compares information from an employee's Form I-9 to data from U.S Department of Homeland Security and Social Security Administration records. For further information, visit: https://www.cuesta.edu/about/depts/humanresources/Job_Opportunities.html

Salary : $56,292 - $62,064