What are the responsibilities and job description for the Front Office Secretary/Service Coordinator position at Culligan 67MD?
Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
We are looking for the right person to be our full-time FRONT OFFICE SECRETARY/SERVICE COORDINATOR. You must be a team player as you are not alone in this role. You are one of two in the front office that greet our valued customers either in person or on the phone providing the support and assistance they need. The goal of the office is to provide great customer service with excellent communication to all individuals both internal and external.
We are willing to hire and train the right candidate. Your smile and technical expertise are in demand. You're the best at what you do, and you deserve to be part of a team that values your skills and dedication.
Who We Are
We have been in business for over 60 years with one of the world’s most recognized and trusted names in water, a reputation we’ve built through a legacy of trust, innovation, service, and quality. We are dedicated to the growth of our employees and great customer service. We serve clients throughout the Virginia, West Virginia, and North Carolina region.
Why Join Us?
- Competitive Pay – Bi-weekly hourly pay. Compensation based on experience, with opportunities for commissions.
- Full Benefits Package – Medical, dental, vision, short term/long term disability coverage and other supplemental insurance.
- 401(k) – Invest in your future with our retirement plan.
- Work-Life Balance – Paid time off and holidays.
- Career Growth & Paid Training – Access to industry-leading training that will ensure YOU start with immediate success.
Key Responsibilities:
will include, but are not limited to:
will include, but are not limited to:
- Provide excellent customer service in a courteous and professional manner while providing general support to customers either in person or on the phone.
- Answer, screen, and direct telephone callers to appropriate personnel and take messages as necessary.
- Actively listen to customers and handle stressful situations with compassion and empathy. Recording the customer complaints or answering customers' questions regarding service and deliveries.
- Provide excellent communication with staff and customers.
- Schedule service and delivery appointments and maintain / update appointment calendars.
- Data entry utilizing proprietary software, Excel, and Word
- Compute charges for merchandise or services and receive/progress payments, including credit card transactions.
- Enter and proofread data and other information, such as records or reports.
- Notify supervisor of issues/problems that arise in the appropriate manner.
- Distribute mail on a daily basis including UPS/Fed-Ex/USPS packages.
- Perform other clerical duties such as filing, scanning, photocopying, and faxing.
- Provide clerical support to service and sales departments as needed.
- Ensure the reception area is tidy and presentable
What We Are Looking For:
- Experience - Proven work experience as a Receptionist, Front Office Representative, CSR or similar role with a professional attitude and appearance.
- Strong Work Ethic – Dependable, motivated, able to work independently and eager to grow/learn.
- Customer-Focused – Friendly, professional, and able to build rapport with customers, including telephone etiquette.
- Team Player – Works well with others and contributes to a positive company culture while adapting and being flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team or independently.
Additional Skills Required
- Proficient computer skills and knowledge of Microsoft Office.
- Excellent ability to communicate both verbally and in writing.
- Hands-on experience with office equipment (e.g. fax machines and printers).
- Ability to adapt to frequent change and meet deadlines.
- Excellent organizational skills, able to multitask and have time-management skills, with the ability to prioritize tasks.
- Analytical and problem-solving skills with attention to detail.
Additional training will be provided.
NO PHONE CALLS PLEASE
Salary : $13 - $16
