What are the responsibilities and job description for the Customer Support Representative/Route Coordinator position at Culligan 93IL?
Job Description
Job Description
Benefits :About Culligan
As the worlds leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.
Benefits / Perks
- Medical insurance
- Dental insurance
- Vision insurance
- 401K retirement with company match
- Vacation, paid time off
- Company-paid training
- Employee discounts for Culligan in-home products
- Eligibility for annual recognition and training meetings / events
- Exceptional Customer Service
- Extensive problem-solving, order processing, and helping to manage customer accounts
- Provide proactive sales support by developing close relationships with customers
- Schedule service and delivery orders
- Coordinate schedules with the service / operations team
- Contact customers for purposes of scheduling additional services or offering maintenance plans
- Refer unresolved customer grievances to designated departments for further investigation
- Reconcile Driver / Load sheets
- Process and properly log payments
- Work with billing department to log and collect late payments
- Work with co-workers to finish all daily tasks as a team
- Overcome objections and find solutions
- Critical thinking and problem solving
- High school diploma or GED
- Minimum of two years of customer service experience required
- Strong time management and project management skills
- Proficient in Microsoft Office (word, excel, outlook)
- Excellent communication skills, both written and verbal
- Maintain a cool head while under pressure
Job Summary
Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.
Responsibilities
Qualifications
