What are the responsibilities and job description for the General Manager position at Culligan by Consolidated Water Group, LLC.?
Responsibilities:
Culligan is currently seeking a General Manager who will be responsible for achieving the budgeted goals for revenue, business income, and balance sheet management and for ensuring that all employees provide a level of customer service that routinely exceeds the expectations of the customer.
Specific Job Function:
Culligan is currently seeking a General Manager who will be responsible for achieving the budgeted goals for revenue, business income, and balance sheet management and for ensuring that all employees provide a level of customer service that routinely exceeds the expectations of the customer.
Specific Job Function:
- Drive the business toward profitable growth.
- Safeguarding the assets of the branch.
- Full operational responsibility for all profit and loss related activities of the branch.
- Monitor overtime & temporary labor utilization and tightly control their use.
- Prepare all staff members to be in position to deliver exemplary customer service and measure the job performance of the staff to ensure customer satisfaction.
- Motivate and recognize the contributions of the branch personnel to establish a team culture.
- Ensuring that all branch personnel receive an annual performance evaluation and salary review in a timely fashion.
- Financial analysis of the business to identify trends and prospective problem areas; incorporate prompt corrective actions as applicable.
- Personally, responds to difficult customer inquiries and/or unusual situations.
- Manage the efficient routing of deliveries and service calls.
- Execute program(s) to meet/exceed the sales plan.
- Prepare business forecasts and budgets as required.
- Manage branch payables, inventory, and receivables in conjunction with appropriate Corporate and branch personnel.
- Maintain a working knowledge of the competition within the local marketplace.
- Responsible for the recruitment, selection, and development of all branch employees.
- Consistently administer company policies and procedures within the branch.
- Spend a reasonable amount of time in the field performing training missions with branch personnel.
- Adhere to and uphold all company safety guidelines and safe work practices.
- Partner with branch management to coach and counsel employees and address employee performance issues in a timely manner and as appropriate.
- Manage the sales, operations, and administrative departments of the branch
- Responsible for the timely and accurate filing of paperwork relative to insurance reporting of general liability, fleet accidents, and worker compensation claims.
- May be required to perform the job duties of other branch staff on an as needed basis.
- Optimize branch efficiency by consolidating/automating job duties wherever possible.
- A four-year degree with an emphasis in Sales, Marketing, Management or other related field.
- Minimum of 5 years of sales/marketing management experience preferred.
- Minimum of 2 years of service center operations experience preferred.
- Strong interpersonal/communication skills; both written and verbal.
- Ability to work with all levels of management.
- Self-starter with good motivational skills.
- Demonstrated proficiency with multi-tasking.
- Excellent time management skills including prioritizing and planning.
- Excellent analytical skills.
- Computer proficiency. (Microsoft Office)
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