Senior Collections Analyst

About Quench

Quench USA, Inc. offers bottle-free filtered water solutions for healthy and environmentally conscious consumers outside the home, through direct sales and independent dealers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers, purify the existing water supply to provide reliable and convenient filtered water to a broad mix of businesses, including government, education, healthcare, manufacturing, retail, hospitality, and other large commercial customers, including more than half of the Fortune 500. Quench has grown from a small regional company to a national and international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. The Company has a sustainable mission and value proposition and is the leading consolidator in a fast-growing market. Headquartered in King of Prussia, PA, Quench has sales and service operations across North America to serve our 60,000 customers, and a network of over 250 independent dealers selling products under the brand names Pure Water Technology, Wellsys and Bluline. Quench is a Culligan Company.

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan’s network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.

Overview

We’re looking for a Senior Collections Analyst who thrives on reducing delinquency and delivering exceptional customer service. This role is ideal for a results-driven professional who builds trust with customers and team members while driving collections success.

Responsibilities

• Own a portfolio and drive down overdue accounts in line with quarterly goals.
• Support escalations, assisting the Collections Manager with complex cases.
• Identify and recommend improvements based on best practices and industry trends.
• Balance daily collections efforts with special projects to support business needs.
• Meet and exceed goals, ensuring KPIs are consistently achieved.
• Document all interactions, including calls and emails, and negotiate payment plans with customers.
• Resolve account issues such as billing errors, missing invoices, and unapplied cash.
• Coordinate with internal teams, including Finance and Account Management, to streamline collections.
• Ensure compliance with all relevant regulations and escalate accounts as needed.

Qualifications

• Five or more years in B2B collections, with a track record of reducing overdue accounts.
• Deep finance and collections knowledge, with the ability to assess risk and act quickly.
• Strong problem-solving and negotiation skills to handle challenging customer situations.
• Results-driven self-starter who thrives in a fast-paced, evolving environment.
• Excellent communication skills to engage both internal and external stakeholders.
• Proficiency in Microsoft Office, with strong Excel skills; Salesforce experience a plus.
• Bachelor’s degree preferred.