What are the responsibilities and job description for the IT Desktop Engineer Level 1 position at Culligan?
Responsibilities :
The entry-level Desktop Engineer is a critical member of the North American IT Team providing support to internal employees. This individual will be responsible for maintaining the desktop and laptop infrastructure, along with associated applications. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent written and verbal communication skills. In addition to client support, the Desktop Engineer will provide tier 1 support for systems for Quench and remote users.
Specific Job Functions :
- Troubleshoots computer software and hardware problems.
- Resolves usability issues on systems and equipment in a timely basis.
- Updates and maintains work in ticket-based tracking system.
- Installs, moves, or removes computer equipment as required for user physical moves.
- Escalates and coordinates problems to internal or external resources when required.
- Provides user training on system access and usage.
- Creates internal documentation and end-user training materials.
- Maintain corporate standards, follow departmental procedures and clearly document projects as required for Audit compliance.
- Local travel required for onsite support
Requirements :
Competencies :
LI-AG1
