What are the responsibilities and job description for the Principal IT Desktop Engineer position at PAREXEL?
We are currently hiring a Principal IT Desktop Engineer to join our team in EMEA! In this role you will provide technical support to all Parexel locations and staff across EMEA, both remotely and onsite. You will support and maintain end user computing services including, but not limited to, Wintel, MacOS, iOS and Android platforms, Microsoft 365 suites, mobility and workstation applications, end point security tools and middleware.
Key Accountabilities
Administration, support and maintenance of MDM platforms and other centralized management tools and applications.
Contribute to the improvement of system performance, reliability, end user experience and productivity.
Maintain standardization and validation of end user computing environments, working with other IT groups as required.
Ensure service delivery targets and operational requirements are met.
Research and recommend new efficiencies, technologies, and products to enhance and improve end user computing services.
Provide consultation for IT management and other IT groups.
Prepare and deliver key presentations and reports to IT management on the end user computing environment.
Develop advanced methodologies to optimise end user computing.
Develop and supervise technology road map for end user computing systems, applications and processes.
Work closely with IT management to tactically execute strategic plans.
Work closely with IT management and other IT groups to define, deploy and maintain corporate standards e.g., hardware / OS / application configuration.
Skills :
Excellent interpersonal, verbal, and written communication skills.
Client focused approach to work; excellent customer service skills.
Excellent problem resolution skills.
A flexible attitude with respect to work assignments and new learning.
Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail.
Willingness to work in a matrix environment and to value the importance of teamwork.
Proven skills in leadership without authority & basic project management skills.
Substantial experience and in-depth knowledge in functional area.
Knowledge and Experience :
Native language and excellent written and spoken English language skills.
7 years of Enterprise desktop support and / or related work experiences.
Specific advanced experience is required in the following areas : PC Hardware (Intel based equipment) and peripheries; Microsoft operating systems and M365 software; General PC application support; iOS / Android operating systems support and maintenance.
Experience supporting MacOS and hardware is advantageous.
Advanced experience in managing end points with MDM solutions such as Microsoft Endpoint Manager (Intune), SCCM and / or Jamf (MacOS) in an enterprise environme.
Specific experience in application packaging and deployment via centralized solutions such as Microsoft Endpoint Manager (Intune) or SCCM is advantageous.
Specific experience in deploying and supporting middleware applications and modern desktop technologies in an Enterprise environment.
Education :
College / University degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) or equivalent experience.
