What are the responsibilities and job description for the Senior Product Manager, Mobile & Digital Experience position at Cultural Care Au Pair?
Location: Cambridge, MA (Downtown Office)
Are you a hands-on, results-driven product leader who thrives in fast-paced environments? Do you roll up your sleeves to get things done while keeping a sharp strategic focus? Do you have startup experience building and scaling mobile applications, a passion for AI-driven innovation, and a deep understanding of digital marketing analytics? If so, we want you! We’re looking for a Senior Product Manager to take ownership of our mobile and web applications, driving modernization and transforming the customer journey.
In this role, you’ll work at the intersection of business strategy, technology, and execution, serving as the key liaison between our Technology & Engineering teams and business stakeholders. Reporting to the EVP of Cultural Care Au Pair, you’ll play a critical role in defining, developing, and delivering digital experiences that make a real impact.
What You’ll Do:
Own & Execute the Digital Strategy
At EF Education First, we’re more than a company—we’re a global community of innovators, problem-solvers, and adventurers. You’ll work with some of the smartest, most driven people in the industry, and you’ll have the freedom to make a real impact. Plus, you’ll get:
About EF Education First
Some companies are in the Business of Technology.
Others are in the Business of Finance…Sports…Or Soft Drinks.
At EF, we’re in a different kind of business.
One that’s a little less tangible, and a lot more important.
We’re in the Business of Understanding.
For over 60 years we’ve been the leader in international educational programs and culturally rich travel experiences with the power to change how people think, feel and act. The programs we deliver open the world to students and travelers in ways that challenge biases, overcome barriers, and pave the way for a more understanding world. You’ll find us working across more than 50 countries, with offices in some of the world’s greatest cities - each one filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team. But it’s what we do with it – building greater understanding, breaking down barriers, and creating a better world…that makes all the difference.
Are you a hands-on, results-driven product leader who thrives in fast-paced environments? Do you roll up your sleeves to get things done while keeping a sharp strategic focus? Do you have startup experience building and scaling mobile applications, a passion for AI-driven innovation, and a deep understanding of digital marketing analytics? If so, we want you! We’re looking for a Senior Product Manager to take ownership of our mobile and web applications, driving modernization and transforming the customer journey.
In this role, you’ll work at the intersection of business strategy, technology, and execution, serving as the key liaison between our Technology & Engineering teams and business stakeholders. Reporting to the EVP of Cultural Care Au Pair, you’ll play a critical role in defining, developing, and delivering digital experiences that make a real impact.
What You’ll Do:
Own & Execute the Digital Strategy
- Develop and own the roadmap for digital application enhancements, ensuring alignment with business objectives.
- Take full ownership of key projects, driving them forward with urgency and a bias for action.
- Identify opportunities for innovation by keeping a pulse on AI advancements, mobile trends, customer insights, and competitive landscapes.
- Partner with Technology, Engineering, Marketing, Operations, and UX to execute projects effectively.
- Dive into the details—assess feasibility, prioritize technical requirements, and ensure scalable, high-quality solutions.
- Lead cross-functional teams, facilitating workshops and driving alignment across stakeholders.
- Utilize AI-powered insights to enhance the customer journey and optimize mobile experiences.
- Apply GA4 expertise to track user behavior, analyze trends, and drive data-informed decisions.
- Partner with digital marketing teams to implement growth strategies, conversion rate optimizations, and personalized user experiences.
- Own the entire product lifecycle—from concept and requirements gathering to development, launch, and continuous improvement.
- Track and analyze performance, making data-driven decisions to optimize and refine the user experience.
- Ensure projects stay on schedule, within scope, and deliver measurable business impact.
- 5-7 years post-graduation experience, preferably with startup experience in mobile app development.
- A mobile fanatic who lives and breathes mobile technology and is obsessed with delivering seamless digital experiences.
- AI-savvy—you understand how AI can enhance digital experiences and drive personalization.
- GA4 expert—you know how to use analytics to inform decision-making and optimize performance.
- Digital marketing savvy—comfortable working with marketing teams on growth strategies, paid campaigns, and performance tracking.
- Highly strategic, but also execution-focused—you get things done, fast.
- A proactive problem solver with a strong sense of ownership and urgency.
- A natural collaborator who can navigate complexity and drive alignment across teams.
- Strong understanding of UX design principles, Agile methodologies, and digital product development.
- Proficiency in Salesforce, Figma, JIRA, and analytics tools like Google Analytics or Mixpanel.
At EF Education First, we’re more than a company—we’re a global community of innovators, problem-solvers, and adventurers. You’ll work with some of the smartest, most driven people in the industry, and you’ll have the freedom to make a real impact. Plus, you’ll get:
- This role will be based in our beautful Cambridge, MA office.
- Travel opportunities to EF offices around the world! This individual will be collaborating with global teams that will require international travel, ideally, every other month.
- Twenty days of paid vacation, plus 10 holidays and 2 floating days.
- 401(k) match, top-tier medical, dental, and vision coverage.
- Professional growth with monthly training sessions and leadership development.
- Access to EF travel discounts, fertility benefits, wellness perks, and more!
About EF Education First
Some companies are in the Business of Technology.
Others are in the Business of Finance…Sports…Or Soft Drinks.
At EF, we’re in a different kind of business.
One that’s a little less tangible, and a lot more important.
We’re in the Business of Understanding.
For over 60 years we’ve been the leader in international educational programs and culturally rich travel experiences with the power to change how people think, feel and act. The programs we deliver open the world to students and travelers in ways that challenge biases, overcome barriers, and pave the way for a more understanding world. You’ll find us working across more than 50 countries, with offices in some of the world’s greatest cities - each one filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team. But it’s what we do with it – building greater understanding, breaking down barriers, and creating a better world…that makes all the difference.
