Director of Academic Programs and Services

Who We Are:

At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics. By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future. That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way.

A sense of belonging is fundamental to the mission, structure, and operations of CEA CAPA. We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence.

Your Role:

The Director of Academic Programs and Services works cross-functionally to ensure policies and processes are implemented to promote a consistent, high-quality curriculum across CEA CAPA’s global footprint. The DAPS manages the work of 1 or more academic administration staff members. Additionally, the DAPS serves as the tactical lead for CEA CAPA’s School of Record relationship. 

What You'll Do:

The job duties listed below are not all inclusive of what the employee may be responsible for. Other duties may be assigned. 

• Advance Quality of Academic Operations
  • Lead the review and continuous improvement of policies and procedures related to key academic services, including but not limited to academic accommodations, Low GPA review.
  • Serve as tactical lead for administration of CEA CAPA’s study center-delivered academics, including:
    • Overseeing maintenance of syllabi, to ensure SOR syllabi are reviewed on a routine basis
    • Ensure term syllabi remain consistent for the location(s) in which they are taught, within established parameters
• Oversee end-to-end processes for course evaluations, including:
  • Identifying goals for strategic assessment and improvement on site-specific, regional, or global level;
  • Continuous improvement of response rates and administration, with the support of the Academic Services Administrator;
  • Utilizing qualitative and quantitative research methods to codify the review of evaluation results;
  • Implement other assessment methods in consultation with the Dean of Global Programs & Academic Administration
• Ensure timely delivery and accurate delivery of key items required for School of Record (SoR) compliance:
  • Program reviews
  • Interim and annual reports
  • Course and faculty approvals
  • New site approvals
• Communications
  • Create and execute communications plan for providing internal and external updates related to CEA CAPA Academics, in close partnership with the Dean of Global Programs & Academic Administration
  • Support creation of trainings on AA accountability areas 
  • Oversee routine communications with onsite Academic leadership community 
  • Review and update internal and external written academic materials
• Leadership 
  • Provide strategic oversight and refinement of CEA CAPA Scholarship program
  • Oversee and support trainings with internal stakeholders regarding new and existing academic policies and procedures
  • Serve as subject matter expert on School of Record policies and procedures
  • Synthetize disparate information and updates into clear and actionable guides
  • Conduct research and run reports to identify and advance strategic priorities for the Academic Affairs team

What Makes a Great Candidate:

• Master’s Degree
• 5 years’ progressively experience in educational administration or equivalent
• Working knowledge of academic affairs and accreditation procedures in a U.S. higher education setting
• Impeccable attention to detail
• 1-3 years’ experience supervising staff
• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• Familiarity with research methods and survey design
• Fluency with Microsoft Office suite, survey platforms

• Working knowledge of ADA and other compliance requirements related to educational technology tools and platforms
• Project management experience

We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.  

Why You’ll Love CEA CAPA: 

• Health & Wellness Benefits – in office Fresh Fruit Wednesdays, Wellness room, ergonomic options & more!
• Up to 8 hours of paid volunteer time in addition to PTO
• Healthy snacks and a coffee bar provided in office
• 12 paid holidays
• Opportunities for employee growth 
• Benefits coverage for domestic partners 
• Pet insurance available
• Employee discounts at 35 vendors including Apple, T Mobile, Walt Disney World, Hello Fresh & more!

Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.