What are the responsibilities and job description for the Global Operations Manager position at CULTURAL EXPERIENCES ABROAD LLC?
Your Role:
The Global Operations Manager is pivotal in ensuring the smooth and efficient running of the Global Operations Strategic Initiatives Team. They will support internal processes, projects, and tools that underpin the strategic and operational work of our global teams. This position is responsible for maintaining reporting standards, system enhancements, and standard operating procedures among other administrative duties.
This role can be performed remotely from Italy, Spain, the Czech Republic, or the UK for candidates with the proper work authorization. While we’re unable to provide visa sponsorship, we welcome applicants who are already authorized to work in these countries to join our team from wherever they work best!
What You’ll Do:
Process Improvement
- Facilitate conversations or working groups with Site Directors to standardize, optimize and deploy effective and efficient business processes across all areas of staff and student experience.
- Support CEA CAPA’s commitment to continuous improvement in the student experience by publishing student surveys, ensuring compliance among global teams, collecting staff feedback, and preparing annual reports.
- Collaborate with the other CEA CAPA departments to support clear and efficient processes and best practices between them and Global Operations.
Business Tools and Systems
- Facilitate conversations or working groups with Site Directors to standardize, optimize and deploy effective and efficient business processes across all areas of staff and student experience.
- Support CEA CAPA’s commitment to continuous improvement in the student experience by publishing student surveys, ensuring compliance among global teams, collecting staff feedback, and preparing annual reports.
- Collaborate with the other CEA CAPA departments to support clear and efficient processes and best practices between them and Global Operations.
Project Support
- Assist in the delivery of Global Operations annual goals and other prioritized objectives, providing administrative support and ensuring deadlines are met.
- Track project deliverables, maintain project documentation, and coordinate with various departments to ensure smooth project execution.
- Own the development and use of internal project management tools and templates.
Document and Data Management
- Assist in the delivery of Global Operations annual goals and other prioritized objectives, providing administrative support and ensuring deadlines are met.
- Track project deliverables, maintain project documentation, and coordinate with various departments to ensure smooth project execution.
- Own the development and use of internal project management tools and templates.
Administrative Support
- Coordinate Global Operations reporting and facilitate effective organizational meetings with clear agendas and follow up action items.
- Maintain departmental and cross-functional email distribution lists and Microsoft Teams/SharePoint spaces per staff changes and evolving needs.
- Maintain departmental and cross-functional operational calendars.
- Support the Senior Manager, Global Operations and Senior Director of Global Operations with ad hoc administrative tasks as needed.
What Makes a Great Candidate:
- Bachelor’s degree in business administration, communications, education, or equivalent.
- Fluency in English.
- A minimum of 3 years of experience in an administrative or coordination role, preferably in a global or multinational environment.
- Proficient in software programs and packets such as Microsoft Office (especially Excel and PowerPoint), Microsoft Teams and related apps, Salesforce (or similar CRM database), and survey tools such as InMoment.
- Experience in working with diverse identities or international business cultures.
Core Competencies:
- Collaboration: Ability to build strong relationships with colleagues across different regions and levels of the organization.
- Time Management: Excellent ability to prioritize tasks and manage time effectively in a fast-paced, dynamic environment.
- Adaptability: Comfortable working in a flexible environment and adjusting to changing priorities.
- Attention to Detail: Precision in managing tasks and producing high-quality work.
- Initiative: Keen ability to identify areas for improvement within business operations, propose solutions, and escalate as appropriate.
We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.
Who We Are:
At CEA CAPA, we believe studying and interning abroad is a transformative experience. By immersing themselves in new cultures, our students gain valuable skills and perspectives that shape their futures.
We’re proud to be a recognized sector leader, known for our delivery of impactful academic, professional and cultural experiences. This is achieved through our dedicated global team who provide comprehensive guidance, instruction, support and resources to maximize the benefit of our students’ time abroad.
A sense of belonging is central to CEA CAPA’s mission. We foster a work environment that values diversity and is free from bias. Our hiring practices are based on professional qualifications, skills and competence.
With a footprint that spans 53 cities in 20 countries across Europe, Latin America and Australia our 450 strong global workforce deliver exceptional cultural experiences abroad to over 7,000 students per year.
Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.
