What are the responsibilities and job description for the On Call Assistant position at CULTURAL EXPERIENCES ABROAD LLC?
Who We Are:
At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics. By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future. That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way.
A sense of belonging is fundamental to the mission, structure, and operations of CEA CAPA. We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence.
Your Role:
This position entails assisting students who dial the CEA CAPA emergency service number during the weekend. This person should assist students in pointing out possible resources /course of action and accompanying students in any given emergency situation that they cannot handle on their own. They will offer informed support and will handle cases following CEA CAPA On-call protocols. The on-call assistant should be on duty from Friday at 4:00 PM until Monday at 8:30 AM. This position reports to the Program Director and the Senior PASS Coordinator.
What You’ll Do:
- Always carry emergency phone and answer immediately any phone call at any time of the day.
- Make sure that cell phone coverage is available at all times.
- Have reliable access to the Internet and e-mail.
- Provide quality service to students by remaining calm in any given situation and assisting them in finding effective solutions /alternatives to any problem.
- Assist students in person if the incident requires further assistance.
- Provide detailed written report of all incidents that occurred during any given weekend at 8:30 o’clock Monday.
- Maintain a professional and assertive tone while showing empathy and compassion for students’ distress.
- Immediately report to Program Director any extraordinary, extreme situation that may arise.
- Undertake any training that might be relevant for the job as indicated by CEA CAPA.
- Work on punctual report or protocol writing.
What Makes a Great Candidate:
- Trilingual English, Spanish and Catalan a must.
- Be very familiarized with the city of Barcelona.
- Knowledge of public local services and hospitals.
- Ability to work independently.
- People skills, ability to empathize and connect with students.
- Ability to make decisions based on established protocol.
- Sound judgment and problem-solving skills.
- Ability to react quickly and purposefully to emergencies and unanticipated circumstances in a calm manner.
- Effective verbal and written communication skills.
- Familiarity with USA culture a plus.
We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.
Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.
