Student Advisor - Custom Programs

Your Role: 

As a Student Advisor-Custom Programs (SA-C), you play a key role at CEA CAPA Education Abroad. Acting as the primary pre-departure contact for students enrolling in custom CEA CAPA programs from our key sending institutions, the SA-C will guide students through the predeparture process. SA-C’s advise students and families on all program-related topics including health and safety, course registration, visa and immigration processes and housing. Collaborating with the Custom Program Management team the SA-C ensures students receive timely and accurate advising based on institutional partner requirements.  

What You’ll Do: 

• Serve as primary point of contact for students and families throughout the pre-departure process with a focus on customer service excellence and retention, utilizing phone, text, and email to provide timely and personalized support.
• Develop expertise on program details and locations for assigned custom programs
• Work in partnership with the Custom Program Management & Institution Relations team to provide the best pre-departure experience for your portfolio of programs
• Monitor student progress to ensure timely completion of pre-departure requirements.
• Master the visa and immigration processes for multiple countries and provide accurate guidance and advice to students.
• Create and maintain accurate, relevant program-specific program literature to support students during the pre-departure process.
• Present and administer group pre-departure orientation sessions in partnership with Custom Program Manager and Partner Institutions
• Assist with emergency phone duties as required.

Starting Salary: $48,000 

What Makes a Great Candidate: 

• Associates degree or equivalent work experience
• 1-3 years of experience preferred
• Demonstrated commitment to justice, equity, inclusion, and diversity 
• Proficient in Microsoft Office (MS): Word, Excel, and Outlook 
• Experience using CRM (Customer Relations Management) databases, Salesforce preferred 

Core Skills  

• Excellent organizational and time management skills 
• Outstanding written and verbal communication skills 
• Ability to work in a fast-paced environment
• Ability to respect confidentiality and ethical boundaries regarding student privacy

We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.  

Who We Are: 

At CEA CAPA, we believe studying and interning abroad is a transformative experience. By immersing themselves in new cultures, our students gain valuable skills and perspectives that shape their futures.  

We’re proud to be a recognized sector leader, known for our delivery of impactful academic, professional and cultural experiences. This is achieved through our dedicated global team who provide comprehensive guidance, instruction, support and resources to maximize the benefit of our students’ time abroad. 

A sense of belonging is central to CEA CAPA’s mission. We foster a work environment that values diversity and is free from bias. Our hiring practices are based on professional qualifications, skills and competence. 

With a footprint that spans 53 cities in 20 countries across Europe, Latin America and Australia our 450 strong global workforce deliver exceptional cultural experiences abroad to over 7,000 students per year. 

Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.