IT Support Specialist

Culturetech Solutions is a boutique services company with a people-first approach. Our commitment to building lasting relationships, delivering consistent results, and employing sound management practices has made us a trusted partner for our valued clients. As seasoned tech professionals with an entrepreneurial spirit and a strong emphasis on teamwork, we pride ourselves on fostering collaboration both internally and externally. We view challenges and obstacles as opportunities to prove ourselves to our clients and exceed expectation every time. Our mission is to seamlessly integrate you into the organizational culture of our top clients, ensuring mutual success. Thank you for your interest in Culturetech Solutions—we look forward to the opportunity to work with you!

Our trusted client is seeking an IT Support Specialist to join their team!

• Role Title: IT Support Specialist
• Role Duration: Contract to Hire
• Role Location: South SF Onsite
• Role Work Schedule: Mon - Fri
• Role Target Start Date: 2 weeks upon offer

OVERVIEW: Provide helpdesk support, both internal and external, to employees and clients. The Helpdesk is the single point of contact to resolve issues. Helpdesk receives requests for support via telephone and e-mail.

QUALIFICATIONS AND SKILLS:

• The IT Support Specialist provides first-level contact and problem resolution for all internal users hardware, software, and telecommunications issues.
• Helpdesk staff resolves as many user-reported problems as expertise permits using all available tools and following procedures and policies for the handling of support calls.
• Helpdesk provides Level 2 client hardware support for desktop pc’s, laptops/docking stations, printers
• Helpdesk provides Level 2 client desktop software support includes Microsoft Office365, Office 2010, Windows 10, Apple IOS, Mac, SharePoint and A/V Conference Room maintenance.
• The Helpdesk fields calls from customer opening tickets on the ticketing system as well as calling in from a toll-free number
• Act as liaison between the customers and the 2nd/3rd level support teams.
• Provide basic support for network connectivity, including resetting network passwords.
• Helpdesk staff logs Ticketing System for Internal users located across North America and Europe
• Need to be able to obtain and convey concise information on end-users issue.
• Helpdesk staff is responsible for escalation of more complex calls to the relevant IT team.
• Position requires excellent customer service communication skills, both verbal and written

EXPERIENCE & TRAINING: Associate's degree in Computer Science or related field, or equivalent combination of related education and experience

Thank you for your interest in this opportunity. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.