Job Description
Job Description
- Role and Responsibilities
As Project Manager, you will lead the execution of customer orders as the primary point of contact. You will provide the driving force for overcoming barriers to customer commitments and ensuring their satisfaction. Excellent interpersonal, organizational, and problem-solving skills are a must - as well as an emphasis on team success through coordination and cooperation.
Customer Relationship Management
Foster a collaborative relationship with the customer to manage new orders, inquiries, and ongoing projects
Communicate with customers regarding project success, order status, shipping, issues and resolutionParticipate in regular customer meetings for awareness in schedule updates, risk identification, and communicating action itemsEvaluate risks relevant to project management and provide timely solutionsFront-End Order Development and Planning
Participate in quoting activities through review of customer specifications and Request for Quotation (RFQ) package.Work with the Engineering & Sales team to support the development of quotes for customer submittal, as well as maintenance of the quotation databaseClosely monitor timelines and deliverables to ensure adherence with all customer quote activity
Identify issues and risks during the quoting phasePerform and document quote reviews with all functionsCompile costing information into finalized, professional-looking quotations for customersEnsure technical scope questions are addressedEvaluate projects to ensure technical and operational fit with organization goalsReview outgoing quotations for accuracy and clarity of scope and pricing.Participate in S&OP meetings to understand available operational resourcesProduction
Serve as the primary point of contact and central hub for planning and communications on key customer accounts, as assigned.Complete contract review, & production release forms for incoming orders.Coordinate the customer projects with supply chain (Purchasing) for outside processing. Maintain involvement with supply chain to ensure technical and schedule requirements are achieved. Create and release purchase orders, as necessary.Manage customer priorities and project scope deliverables to meet business and customer goalsProvide guidance and leadership to ensure completion of project requirements to defined scopeMaintain organization of customer specifications and technical data in designated digital record locations.Develop and maintain Gantt-style project schedules for key customers (Microsoft Project, Smartsheet, or equivalent) as necessaryCreate and maintain process-flow maps, value-stream maps, or other process-related documentsLead activities that require coordination and cooperation of multiple departments and other stakeholders to achieve success. This may include issue resolution, preventive action, or corrective action.Support analysis and reporting of demand / forecast planningOther duties, as assigned, to promote the company's success and fulfillment of customer commitments.
Qualifications and Education Requirements
Minimum 5 years' experience associated with Project Management in a manufacturing and / or Additive Manufacturing related positionComputer literate with emphasis on Microsoft Office and scheduling softwareExcellent organizational skillsAbility to prioritize tasks relative to one anotherExcellent written and oral communication and interpersonal skillsKnowledge and experience in MRP / ERP systems for work scope planning and executionAbility to understand, interpret, and manage technical requirements (engineering / manufacturing)Employee must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or RefugeePreferred Education
Bachelor's degree in engineering, business, or related fieldProject Management Institute certification (CAPM, PMP, or other)
