What are the responsibilities and job description for the Veterinary Receptionist / Customer Service Representative position at Cumberland Animal Clinic?
Full Job Description
ATTENTION VET RECEPTIONISTS - Bullard Animal Hospital is looking for a receptionist / customer service representative to join our team! We can accommodate interest for full time or part time.
For Full-time Applicants - We offer a competitive compensation package, flexible schedule, paid time off, and growth opportunities. Practice has a fun, busy environment with You will truly enjoy working here!
Bullard Animal Hospital is an established hospital utilizing Cornerstone practice management software. If you are an enthusiastic and proactive team member who is looking for a new opportunity, we encourage you to apply.
Essential Functions:
- Offers owners and potential owners a warm and friendly greeting in person or on the phone and answers their questions
- Provide top notch customer service
- Maintain a professional appearance (clothes and attitude) - Scrub allowance for FT employees
- Identify and work compassionately with clients in various emotional states
- Receives and distributes incoming mail; processes and stamps outgoing mail
- Performs cashiering duties; processes refunds, returns and credits as needed
- Organizes and processes all payment plans
- Processes billing statements and collections
- Coordinates and schedules appointments; calls owners scheduled for the next day to remind them of their appointments, appointment times, and any special instructions, such as the need for fasting, withholding or administering medications
- May assist with retail sales
- May weigh pets when they come in for exams, procedures, etc.
- Responds to client emails
- Calls clients whose pets are overdue for vaccines, grooming, medication refills, etc.
- Have a strong sense of excellent customer service and be able to provide that to clients even during high stress situations
- Able to identify conditions over the phone that can potentially be emergencies and scheduling those appointments appropriately
- May take medication refill requests and messages for doctors
- Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software.
- Able to reconcile the drawer and complete end of day duties at the close of the day
Performs other duties as assigned
For immediate consideration, please apply for the position with an attached resume.
Job Types: Full-time, Part-time
Pay: $14.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
Experience:
- Customer service: 1 year (Required)
- Veterinary: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
Ability to Relocate:
- Austell, GA 30106: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $18