What are the responsibilities and job description for the Administrative Technician / Home Delivery Service POS#117000098 position at Cumberland County, NC?
Position Overview
Join our energetic team at the Cumberland County Library, where we connect our community with knowledge, creativity, and innovation! Being part of our Home Delivery Services, you'll play a hands-on role in bringing library resources directly to the people who need them most. From delivering exceptional customer service to supporting advanced programs, you'll help ensure access to informational and recreational materials for all. If you're passionate about making a real impact and love working in a fast-paced, community-focused environment, this is the opportunity for you!
Examples of Duties
- Provides reader’s advisory and pre-selects materials for HDS customers to be available for their next visit based on customer preference and/or requests
- Processes holds from all CCPL locations for resource sharing
- Packs and prepares materials for shipment
- Registers new accounts and updates existing library accounts for HDS customers
- Evaluates requests for additions to the HDS route; makes recommendations for adding or declining customer requests for the service
- Loads and unloads the Home Delivery Service Van to deliver materials directly to patrons, as needed
- Participates in NC Cardinal resource sharing activities
- Attends outreach events as assigned and promotes library services and programs
Minimum Qualifications
Management Preferences:
Necessary Additional Requirements:Selected candidates for interview will be required to perform a driving test.
Knowledge, Skills and Abilities
- Knowledge of operation and use of various audiovisual and computer equipment; use of Microsoft Office
- Knowledge of safe highway driving
- Knowledge of purposes and use of libraries; including Dewey Decimal System
- Knowledge of library collection
- Knowledge of current resources and content available on library website
- Ability to deal tactfully and courteously with the public and co-workers
- Ability to communicate orally and in writing clearly and effectively
- Ability to maintain effective relationships with other employees and management
- Ability to operate the library automation system and the online public catalog
- Ability to work without constant supervision
- Ability to know when and how to refer customers to proper staff member for assistance
- Ability to maintain accurate statistics and prepare routine reports
- Ability to make simple arithmetic computations
- Ability to use computers, competently manipulate keyboard and spell accurately
- Ability to inspect a motor vehicle to ensure safe operation
- Ability to operate motor vehicles to include a large cargo/passenger van
Conditions of Employment:
Driving is an essential function of this position. To be considered, you must have a valid driver's license with an acceptable driving record. If your driver's license is from another state, you will be required to obtain and show proof of a valid NC driver's license within 60 days of hire.
Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer.
Cumberland County is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations. We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
