What are the responsibilities and job description for the Administrative Technician POS#106000406 position at Cumberland County, NC?
Position Overview
Become an integral part of our team as an Administrative Technician, where your knack for organization is key! From handling paperwork with finesse to keeping the office humming, you'll be the go-to person for all things administrative. Join us in a role that's both essential and rewarding, making every day a satisfying accomplishment.
Examples of Duties
- A high volume of calls is received by the call center representative with significant public contact via the telephone
- This is one of the three full time positions assigned to our local call center
- Provide general information regarding the Child Support Program
- Provide individual case information when appropriate, complete change of addresses, key in notes regarding telephone conversation and send work lists to the Child Support Agents
- Works extensively in an automated computer-based child support system
- Other duties as assigned are performed within the department’s administrative unit, to include processing mail, filing, and working the reception desk
Minimum Qualifications
High school diploma or GED and six (6) months of experience as an office assistant, secretarial, or records processor; or an equivalent combination of education and experience.
Management Preference: One year of Child Support experience directly dealing with external customers and/or call center experience.
Necessary additional requirements:
Successful completion of Keyboarding, Data Entry, Customer Service, and Spelling tests will be required. Candidates selected as qualified will be contacted via email by a Human Resource representative for testing.
Please make sure to check the email address provided on your application for correspondence in reference to your application. Some email servers may see correspondence as spam, so it is important to check your spam folder as well. All correspondence will also be viewable within your NeoGov inbox.
Knowledge, Skills and Abilities
- Knowledge of the Child Support Program
- Knowledge of office or unit work procedures, methods, and practices
- Ability to deal with the public and provide excellent customer service in a fast-paced team-oriented work environment
- Ability to handle stressful situations while being tactful
- Ability to use a variety of office equipment and demonstrated computer skills, some mathematical skills, and their application in the work environment
- Ability to learn to navigate, retrieve, and record information from or in an automated computer system specific to child support
- Ability to work in an office setting
Conditions of Employment:
A formal transcript will be required. College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Human Resources, 117 Dick St. Fayetteville, NC 28301.
Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer.
Cumberland County is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations. We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
