What are the responsibilities and job description for the Child Support Agent II POS# & position at Cumberland County, NC?
Salary: $49,697.91 Annually
Location : 4th Floor; Fayetteville, NC
Job Type: Full-Time
Job Number: 202502524
Department: Child Support Enforcement
Opening Date: 03/04/2025
Closing Date: 3/18/2025 11:59 PM Eastern
Salary Grade: 109
Position Overview
Join our dynamic team as a Child Support Agent II, where you'll embark on a journey-level role within one of our three specialized program units: Enforcement, Establishment, or Intergovernmental. As a key member, you'll manage substantial caseloads, offering essential Child Support services including paternity and support order establishment, as well as enforcement. Our agents also handle the complex process of registering foreign support orders, ensuring compliance with federal and state time standards. While working independently, you'll receive guidance and support from designated Lead Agents and Supervisors, fostering collaborative problem-solving and professional growth. If you're ready to make a meaningful impact on families' lives and navigate complex legal frameworks, apply now to join our dedicated team!
Examples of Duties
Four-year degree from an accredited college or university in business administration, human resources, paralegal, accounting, or other closely related degree and 6 months of experience in areas of child support, social services eligibility, investigations, legal, or finance that provide the knowledge, skills and abilities to perform the work; or graduation from an accredited two-year college or technical school with a degree in business administration, human resources, paralegal, accounting, or other closely related degree and 2 ½ years of experience in areas of child support, social services eligibility, investigations, legal, or finance that provide the knowledge, skills and abilities to perform the work; or graduation from high school and 4 1/2 years of experience in areas of child support, social services eligibility, investigations, legal, or finance that provide the knowledge, skills and abilities to perform the work; or an equivalent combination of education and experience.
Necessary Additional Requirements
Successful completion of Basic Math, Reading Comprehension, Spelling and Basic Word tests will be required. Candidates selected as qualified will be contacted via email by a Human Resource representative for testing.
A formal transcript will be required. College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Human Resources, 117 Dick St. Fayetteville, NC 28301.
Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer.
Cumberland County is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations. We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Cumberland County offers a generous benefit plan including a Government Retirement Plan, 13 paid holidays per year and an Employee Wellness Center Clinic.To see more information about the benefits offered to employees
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Please verify that your application includes the following information: * Employment history including salary, employer address and phone number, supervisor's name, and reason for leaving each employer.* Applications without the above information will be considered incomplete and NOT move forward in the process.* Resumes can not be considered as a substitute for submitting a formal application. Please take a moment to review this application in its entirety to ensure completion of each segment. (DO NOT SUBMIT A BLANK APPLICATION)
Location : 4th Floor; Fayetteville, NC
Job Type: Full-Time
Job Number: 202502524
Department: Child Support Enforcement
Opening Date: 03/04/2025
Closing Date: 3/18/2025 11:59 PM Eastern
Salary Grade: 109
Position Overview
Join our dynamic team as a Child Support Agent II, where you'll embark on a journey-level role within one of our three specialized program units: Enforcement, Establishment, or Intergovernmental. As a key member, you'll manage substantial caseloads, offering essential Child Support services including paternity and support order establishment, as well as enforcement. Our agents also handle the complex process of registering foreign support orders, ensuring compliance with federal and state time standards. While working independently, you'll receive guidance and support from designated Lead Agents and Supervisors, fostering collaborative problem-solving and professional growth. If you're ready to make a meaningful impact on families' lives and navigate complex legal frameworks, apply now to join our dedicated team!
Examples of Duties
- Provide mandated child support services which include location of noncustodial parents, administrative and judicial establishment of paternity and support orders
- Work involves gathering evidence, drafting legal orders, computation of the appropriate child support amount using NC Child Support Guidelines
- Determining proper course of action and assisting the staff attorney with preparation for court as well as presenting cases with the staff attorney in the courtroom
Four-year degree from an accredited college or university in business administration, human resources, paralegal, accounting, or other closely related degree and 6 months of experience in areas of child support, social services eligibility, investigations, legal, or finance that provide the knowledge, skills and abilities to perform the work; or graduation from an accredited two-year college or technical school with a degree in business administration, human resources, paralegal, accounting, or other closely related degree and 2 ½ years of experience in areas of child support, social services eligibility, investigations, legal, or finance that provide the knowledge, skills and abilities to perform the work; or graduation from high school and 4 1/2 years of experience in areas of child support, social services eligibility, investigations, legal, or finance that provide the knowledge, skills and abilities to perform the work; or an equivalent combination of education and experience.
Necessary Additional Requirements
Successful completion of Basic Math, Reading Comprehension, Spelling and Basic Word tests will be required. Candidates selected as qualified will be contacted via email by a Human Resource representative for testing.
- Please make sure to check the email address provided on your application for correspondence in reference to your application. Some email servers may see correspondence as spam, so it is important to check your spam folder as well. All correspondence will also be viewable within your NeoGov inbox. When signed in, click on your name in the top right-hand corner and then inbox.
- Knowledge of the Child Support Enforcement Program and Automated Case Tracking System (ACTS), related legal procedures, judicial operations, and office management practices and procedures
- Skill in interviewing, investigating, and analyzing case variables
- Ability to organize and summarize case information
- Ability to represent child support program in oral and written form
- Ability to analyze and interpret rules, regulations, and procedures
A formal transcript will be required. College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Human Resources, 117 Dick St. Fayetteville, NC 28301.
Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer.
Cumberland County is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations. We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Cumberland County offers a generous benefit plan including a Government Retirement Plan, 13 paid holidays per year and an Employee Wellness Center Clinic.To see more information about the benefits offered to employees
01
Please verify that your application includes the following information: * Employment history including salary, employer address and phone number, supervisor's name, and reason for leaving each employer.* Applications without the above information will be considered incomplete and NOT move forward in the process.* Resumes can not be considered as a substitute for submitting a formal application. Please take a moment to review this application in its entirety to ensure completion of each segment. (DO NOT SUBMIT A BLANK APPLICATION)
- Check yes to verify that you understand and I have read the above statement.
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Salary : $49,698
