What are the responsibilities and job description for the Permit Specialist POS # 119000519 position at Cumberland County, NC?
Position Overview
Examples of Duties
- Assist citizens with the permit application process by providing guidance and facilitating the submission of required documentation.
- Serve as the primary point of contact by answering phone inquiries, greeting visitors, and responding to email correspondence in a professional and timely manner.
- Accurately enter permit applications into the records management system, process applications, and maintain detailed records.
- Review applications for completeness, conduct background checks when necessary, draft notification letters, compile approval packets, and perform research to support approval or denial decisions.
- Collect permit payments, issue receipts, and reconcile daily transactions while resolving any discrepancies.
- Upon supervisor approval, issue permits and communicate next steps, applicable rules, laws, and regulations to applicants to ensure compliance.
Minimum Qualifications
Knowledge, Skills and Abilities
- Knowledge of the assigned department function and purpose with ability to communicate that mission to others in the department and the public
- Knowledge of the policies and procedures of the assigned work area
- Knowledge and ability to use official business practices
- Knowledge of data analytics and ability to develop reports
- Knowledge of punctuation, grammar, spelling, and arithmetic
- Knowledge of modern office practices, procedures, equipment and standard clerical techniques
- Knowledge of County policies procedures and programs
- Skilled in the use of popular and specialized computer-driven word processing, spreadsheet, and database programs
- Ability to communicate effectively and to conduct the department’s business in person, by telephone, and email
- Ability to gather and give information and instructions based on program knowledge and research
- Ability to effectively express ideas orally and in writing
- Ability to establish and maintain effective working relationships with co-workers and other departments in County government
- Ability to handle multiple tasks and function successfully in a fast-paced environment
Conditions of Employment:
A formal transcript will be required. College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Human Resources, 117 Dick St. Fayetteville, NC 28301.
Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer.
Cumberland County is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations. We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
