Customer Order Management Administrator - Level I - 1st Shift

DESCRIPTION

We are looking for a talented Customer Order Management Administrator to join our team specializing in Supply Chain Planning for our Cummins Inc. facility in Fridley, MN.

Job Summary:

The Customer Order Management Administrator is responsible for supporting the Customer Order Management team with non-customer facing administrative and support tasks such as processing customer orders, compiling export/shipping documentation, internal system data maintenance, data cleansing and report creation.

In this role, you will make an impact in the following ways:

• Efficient Administrative Support: By following established procedures, you'll ensure timely and effective administrative support, keeping the order management team organized and productive.

• Accurate Data Processing: Your attention to detail in processing data and collating information will support all phases of the order life cycle, ensuring smooth operations.

• Timely Order Processing: By accurately processing customer orders within deadlines, you'll help maintain customer satisfaction and streamline order fulfillment.

• Precise Parts Allocation: Manually allocating parts to customer orders will ensure that orders are fulfilled correctly and efficiently.

• Comprehensive Documentation: Compiling and distributing export and shipping documentation will enable timely processing of customer orders, reducing delays.

• Data Entry Assistance: Assisting with data entry tasks, such as new customer set-up and credit/debit administration, will support the overall order life cycle and maintain accurate records.

• Internal Reporting: Preparing and distributing standard internal reports will provide valuable insights and updates to the team, aiding in decision-making.

• Data Accuracy and Improvement: Performing data maintenance and cleansing will ensure the accuracy of the order management system, and identifying areas for process improvement will contribute to the team's efficiency and effectiveness.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Communicates Effectively: Develop and deliver clear, multi-mode communications tailored to the unique needs of different audiences. This ensures everyone involved understands the processes and expectations.

• Customer Focus: Build strong relationships with customers and deliver solutions that meet their needs. This customer-centric approach will help you provide excellent service and foster loyalty.

• Drives Results: Consistently achieve results, even under challenging circumstances. Your ability to stay focused and deliver on commitments will be crucial for maintaining smooth operations.

• Self-Development: Actively seek new ways to grow and challenge yourself through both formal and informal development channels. Continuous learning will help you stay updated with best practices and improve your skills.

• Customer Support: Demonstrate proactive customer support interactions at each phase of the order life cycle to ensure customer satisfaction. Understand how customer support and the order life cycle are interconnected to provide a positive customer experience.

• Order Life Cycle: Understand and demonstrate the phases of the end-to-end order life cycle, including terminology and functional collaboration. This knowledge will enable you to fulfill customer orders efficiently and effectively.

• Order Life Cycle Systems Knowledge: Master the steps within each system screen to process customer orders, make order modifications, and respond to customer queries. Accurate and timely order processing and query resolution are essential for success.

• Order Processing: Manage the processing of customer orders through order receipt, exception identification, and resolution. Ensure orders are fulfilled according to customer requirements, maintaining high standards of accuracy and efficiency.

• Values Differences: Recognize and appreciate the value that different perspectives and cultures bring to the organization. Embracing diversity will enhance teamwork and innovation.

Education, Licenses, Certifications:

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Minimal or no work experience required.

QUALIFICATIONS

• Gather, complete and send out Certificate of Origins for our Rental product to the customers.

• Assist Elkhart in entering orders and making order changes.

• Assist Order Management in processing Change Order Requests (COR) for Consumer.

• Email scanned Certified Test Reports to the customers.

• Experience with Excel would be preferred.

Job Supply Chain Planning

Organization Cummins Inc.

Role Category Hybrid

Job Type Office

Min Salary $40000

Max Salary $60000

ReqID 2409778

Relocation Package No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.