What are the responsibilities and job description for the Inside Sales Representative position at Cummins-Wagner Co Inc?
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Cummins-Wagner Company, Inc. aims to remain the premier manufacturer's representative and distributor of mechanical equipment and machinery within our trading area. We serve the industrial, process, heating, cooling markets, and the waste water industry.
Job Title: Inside Sales Representative
Department: Pennsylvania Service Department
Location: Elizabethtown, Pennsylvania
Reports To: Inside Sales Manager
Job Overview
Inside Sales / Applications Engineer for leading distributor of Pumps, Compressed Air and Heat Transfer Equipment in the Industrial markets in central PA. Inside Sales / Applications Engineer activities include fielding customer inquiries; understanding and applying rotating equipment, preparing customer proposals, trouble-shooting and problem-solving, supporting pre-order and postorder processes, and building relationships with customers and principals. This position requires a motivated individual with a high level of organization and technical expertise to sufficiently support internal and external customers. Essential characteristics for this position include excellent communication skills, teamwork, attention to detail, and sense of urgency.
Job Title: Inside Sales Representative
Department: Pennsylvania Service Department
Location: Elizabethtown, Pennsylvania
Reports To: Inside Sales Manager
Job Overview
Inside Sales / Applications Engineer for leading distributor of Pumps, Compressed Air and Heat Transfer Equipment in the Industrial markets in central PA. Inside Sales / Applications Engineer activities include fielding customer inquiries; understanding and applying rotating equipment, preparing customer proposals, trouble-shooting and problem-solving, supporting pre-order and postorder processes, and building relationships with customers and principals. This position requires a motivated individual with a high level of organization and technical expertise to sufficiently support internal and external customers. Essential characteristics for this position include excellent communication skills, teamwork, attention to detail, and sense of urgency.
Our most successful Inside Sales Representatives:
- Possess superior communication and organizational skills
- Exhibit goal-oriented behaviors and time management principles
- Apply extensive attention to detail to all tasks
- Exude a customer-focused attitude
- Have the ability to resolve problems as they arise
- Telephone & email reception for incoming service calls
- Possess a High School Diploma, or equivalent
- Strong written and verbal communication skills
- Posses strong customer service, negotiation, and presentation skills, with in-depth product knowledge and the ability to build lasting client relationships
- Excellent computer proficiency is required, advanced Microsoft Excel preferred*
- College degree or administrative experience in a business environment preferred*
- Must be able to pass background and reference checks, as well as a drug test
Scope of responsibility:
Inside Sales & Outside Sales Engineers work together to develop plans, strategies, tools, and work practices to drive sales and profitability by providing cost effective solutions to their customers.
Specific roles and responsibilities of Inside Sales Engineers include:
- Product and market expertise
- Effectively communicate with a broad array of customers including engineering, maintenance,and purchasing staff
- Provide professional and prompt responses via phone, fax, email, in-person, etc.
- Review and evaluate technical specifications (industrial)
-
Prepare quotations and proposals, and execute a follow-up process utilizing company tools
and guidelines -
Enter purchase orders into NetSuite and place orders with manufacturers using their systems
and procedures as well -
Expedite orders as needed to meet customer requirements. Facilitate communication and
provide status updates to customers and sales engineers as needed -
Provide technical & administrative assistance to internal customers including sales, service,
order entry, and parts staff -
Maintain positive relationships with principals and establish effective marketing practices for
their products - Keep an organized & resourceful work environment
- Occasional travel for training or other business purposes
- Perform all other duties as assigned
Cummins-Wagner gives back to their employees:
- Employee Stock Ownership Program
- Bonus Program
- Tuition and Certification Fee Assistance
- 401k Match
- Flexible Spending Account
- Comprehensive Health Insurance
- Life Insurance
- Long-Term Disability Insurance
Our History: Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee Company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the Company's impressive strength. This commitment to customer service allowed the Company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the Company to their employees in 1985. Today, the Company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you! *As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the Company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit www.esopassociation.org. Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company.
