Production Support Associate - Level II - 1st Shift

Job Description

Performs non production activities which support the manufacturing processes in accordance with quality and productivity requirements safely in a manufacturing environment with limited guidance

Key Responsibilities

1.Ensuring Safety : By stopping work and reporting any major injury hazards immediately, you help maintain a safe work environment.

2.Compliance and Reporting : Reporting any work-related injuries, illnesses, incidents, or hazards ensures compliance with HSE standards and promotes a culture of safety.

3.Environmental Stewardship : Recognizing and minimizing the negative impact of your work on the environment helps in promoting sustainability.

4.Quality Assurance : Performing quality inspections and raising concerns helps in maintaining high standards and reducing costs and exposures.

5.Operational Excellence : Supporting continuous improvement activities and applying COS and OE methodologies enhances overall process efficiency and effectiveness.

6.Team Collaboration : Communicating effectively with your team and support teams fosters a collaborative work environment and improves process performance.

7.Personal Development : Engaging in training and personal development ensures you stay updated with business requirements and improve your skills.

8.Housekeeping and Resource Management : Maintaining a clean and orderly work area and managing company resources responsibly contributes to a productive and efficient workplace.

Responsibilities

1.Communicate Effectively : Develop and deliver clear, multi-mode communications tailored to the unique needs of different audiences. This ensures everyone is on the same page and understands their roles and responsibilities.

2.Show Courage : Step up to address difficult issues and say what needs to be said, even when it's challenging. This helps in resolving conflicts and driving progress.

3.Drive Results : Consistently achieve results, even under tough circumstances. Your ability to stay focused and deliver on commitments will be crucial.

4.Ensure Accountability : Hold yourself and others accountable to meet commitments. This fosters a culture of reliability and trust within the team.

5.Champion Health and Safety : Model proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety. This contributes to building an interdependent culture and an injury-free workplace.

6.Apply Manufacturing Knowledge : Demonstrate your knowledge of manufacturing by correctly implementing changes in processes, equipment, and applications. This supports continuous improvement and meets the function's needs.

7.Value Differences : Recognize and appreciate the value that different perspectives and cultures bring to the organization. This promotes inclusivity and innovation.

Education, Licenses, Certifications :

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience :

Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience.

Qualifications

Utilizes Meritor systems to process customer core return credits from inspection, product, and

warranty returns

Interfaces with Core Manager and Core Inspectors, Plainfield Operations departments,

Florence Pricing, Marketing, Sales, Shared Services, Specifications, and Operations groups, as

well as external customers, to ensure prompt and efficient core crediting

Serve as point of contact at Meritor customers through use of the Meritor Core mailbox and

phone systems

Assist Meritor internal and external customers with customer core account research and issue

reconciliation through transactional and financial analysis

Assist Core Manager with MCO activities, including maintenance, reporting, and UAT (user

acceptance testing)

Is responsible to work and maintain a healthy and safe work environment and to make oral or

written suggestions to achieve this goal

Working as part of a team as well as independently, with minimal supervision

Other administrative duties as required, including but not limited to :

Set up and manage paper or electronic filing systems, recording information, updating

paperwork, or maintaining documents, such as core records, correspondence, or other

material

Prepare core reports, memos, letters, financial statements, and other documents, using

Meritor systems and Microsoft Office suite

Perform general office duties as assigned

Qualifications :

Good communication skills (written / oral)

Experience in systems including AS400 and Microsoft Office (Excel, Outlook, Access, PowerPoint,

Teams)

Previous experience in data entry and customer service preferred

The Plainfield facility has the right to deem a person qualified for a position if that person has

had one or more year experience in the position or similar position.

About Us

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, union affiliation, sexual orientation, veteran status, citizenship, gender identity and / or expression, or other status protected by law. Visit EEOC.gov to know your rights on workplace discrimination.