Resort Operations Manager- White Sands

Looking for a dedicated leader to join our Resort Management team at our Cunningham Property Management Brand's location: The White Sands of Longboat in Longboat Key, FL.

Work Schedule: Full-time, salaried position.

This position requires weekend availability, specifically on Saturdays.

Having experience working with timeshares and HOA boards is preferred.

Robust benefits package available.

Position Summary:

A dynamic and highly organized Operations Manager, to drive the reimagination project plans with clear goals, plans and restructuring processes and regular updates to stakeholders. You will be responsible for creating and executing detailed ADA training, project plans for acquisition, integrations and restructuring with clear identification of resources, dependencies, risks and milestones. You are creative, detail oriented with a passion for working cross-functionally to accomplish the restructuring goals. You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people use and govern excellent undervalued properties.

Your place within this exciting area of travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. Lemonjuice is a place where you can craft your own path to success.

Key Duties/Accountabilities

• Build institutional and industry knowledge regarding ADA by leveraging the appropriate internal and external resources.
• Develop and implement SOP’s and team member training relating to Guest Experience, Owner Engagement, and ADA/Accessibility issues.
• Training all employees on Awareness, Etiquette, Best Practices, and the Safety Plan.
• Accessibility evaluation of the property; create a standardized evaluation form for each resort.
• Add ADA evaluation as a service to other properties.
• Evaluate and implement applicability of the ADA and HUD accessibility provisions in the timeshare, condominium, mixed use, and commercial environments that we manage.
• Work with resort managers to develop programs for guests.
• Guest communication from first point of contact to check out. Digital check in/out texting platform, monitor customer counts/trip advisor comments.
• Participate in the new project on-boarding team to perform initial property and process evaluation relating to Guest Experience, Owner Engagement, and ADA/Accessibility issues.
• Support Rhea implementation and training initiatives.
• Participate on Project Management owner communications team.
• Assist project managers during property acquisitions, deed swaps, interval purchases. Help develop written processes for employees (SOP).
• Support Resort Operations team when on-site staffing support as needed.
• Training Individuals at various properties requiring traveling up to 10% of the time.
• Assist the Project Managers at assigned target property transformation and integration process.
• Coordinate cross-functional activities and decisions with other Lemonjuice teams and vendors.
• Assist the Project Manager with support with project plans and teams to ensure goals and timelines are met.
• Proactively oversee and evaluate operation project activities, build contingency plans, and timely execute corrective action to mitigate risks.
• Communicate project status to senior management and other stakeholders.
• Monitor the process for potential opportunities and issues and escalate as needed to ensure the best outcomes.
• Contribute to the evolution and improvement of the reimagination process by providing feedback and sharing ideas that will increase owner value, drive efficiency, or enhance our technical capability.
• Ability to manage and negotiate within the parameters of legal documents such as contracts, rules, by laws, etc.
• The ability to negotiate across disciplines.
• Assist the management projects within projected budget and timeline.
• Ability to prioritize multiple demands from various projects and workflow.

Expected Conduct

• Utilizes professional language at all times.
• Consistently models professional behavior.
• Remains calm during stressful and hectic periods.
• Self manages time and appropriate commitment to meeting goals.
• Plans accordingly for job duties to be fulfilled when absent or taking leave.
• Always presents a positive attitude with respect to the Company and co-workers.
• Always represents the Company, especially when in the presence of Company associates, vendors, and guests.
• Stays compliant with Company policies and government regulations regarding employment practices, as communicated by the Human Resources Department.
• Reinforces these practices with team members, especially in relation to harassment, discrimination, and
• hostile work environments.

Qualities & Characteristics

• Applied Learning - Seeking and making the most of learning opportunities to improve performance of self
• and/or others.
• Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

• Brand Engagement: Knowledge of brand strategies, business plans, brand positioning, customer psychographics; shares value system and can personally relate with target guest profile.
• General Property Operations - Knowledge of the operating principles and practices of all brand/property specific functions to assist with the support of successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club).
• Business Acumen - Understanding and utilizing business information (to manage everyday operations and generate innovative solutions to approach business and administrative challenges).

Preferred Qualifications

• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional
• performance
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, marketing, finance and accounting, or related professional area.
• Having experience working with timeshares and HOA boards is preferred.

Company Culture

• Celebrate Success
• Strive for Excellence
• Seek to Understand
• Adapt Quickly
• Tell the Truth
• Change Champions
• Human Centric

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Every weekend

Application Question(s):

• How many years of resort operations experience do you have?
• How many years of supervisory experience do you have?
• Are you available to work on the weekends?
• How many years do you have with HOA Board Meetings and timeshares?

Experience:

• Resort/Hotel management: 2 years (Preferred)
• Timeshare/HOA Board Meetings: 1 year (Preferred)

Ability to Commute:

• Longboat Key, FL 34228 (Required)

Ability to Relocate:

• Longboat Key, FL 34228: Relocate before starting work (Required)

Work Location: In person

Salary : $70,000