Mental Health Medical Office Assistant

Job Overview
We are seeking a compassionate, detail-oriented Mental Health Medical Office Assistant to join our team. In this role, you will support our mental health practitioners in delivering high-quality patient care. The Medical Office Assistant is responsible for various administrative and clerical tasks to ensure smooth office operations, patient satisfaction, and the confidentiality of patient information. This role requires a candidate with excellent communication skills, a strong understanding of mental health office practices, and a patient-centered approach.

Key Responsibilities:

• Patient Reception and Support
• Greet patients warmly and create a welcoming environment.
• Assist patients with check-in and check-out processes.
• Provide information about the clinic’s services, policies, and procedures.
• Appointment Scheduling and Coordination
• Schedule, reschedule, and confirm patient appointments.
• Coordinate follow-up appointments as needed and send reminders to patients.
• Assist with managing provider schedules to optimize patient care.
• Insurance Verification and Billing Support
• Verify and update patient insurance information before appointments.
• Assist with patient financial responsibilities by explaining co-pays, deductibles, and balances.
• Collaborate with the billing department to ensure accurate and timely claims submissions.
• Record Keeping and Documentation
• Maintain accurate patient records, including scanning, filing, and data entry.
• Update patient charts and documentation as directed by the clinical team.
• Ensure patient confidentiality and compliance with HIPAA regulations.
• Administrative and Clerical Tasks
• Answer phone calls, respond to emails, and direct inquiries appropriately.
• Assist with office supply inventory and order management.
• Support the clinical team with other administrative tasks as needed.
• Support for Patient Care Services
• Assist patients with completing necessary forms and paperwork.
• Ensure office spaces are organized, stocked, and ready for patient visits.
• Offer compassionate support to patients.

Qualifications:

• Education and Experience
• High School Diploma or equivalent; additional certification as a Medical Assistant preferred.
• Prior experience in a mental health or medical office setting is strongly preferred.
• Skills and Abilities
• Strong communication skills with a compassionate and patient-centered approach.
• Proficiency in office software and electronic health records (EHR) systems.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize tasks in a busy environment.
• Knowledge
• Understanding of HIPAA and patient confidentiality regulations.
• Familiarity with insurance processes and basic billing procedures.
• Awareness of mental health conditions and sensitivity to mental health needs.

If you are passionate about providing quality healthcare support and are eager to contribute to our team, we encourage you to apply for this rewarding position.

Job Type: Full-time

Pay: $21.55 - $23.00 per hour

Benefits:

• 401(k)
• Paid time off

Medical Specialty:

• Psychiatry

Schedule:

• Monday to Friday
• Morning shift

Education:

• Associate (Preferred)

Experience:

• Medical office: 2 years (Required)

License/Certification:

• BLS Certification (Preferred)

Location:

• Santa Monica, CA 90403 (Required)

Ability to Relocate:

• Santa Monica, CA 90403: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $23