Director, IT Service Management

At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets.

Join us at Curaleaf to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change. Here, you’ll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis.

Title: Director, IT Service Management

Location: Stamford, CT (on-site)

Job Type: Full-Time / Exempt

About the Role:

The Director of IT Service Management is a senior leadership role responsible for developing and executing service delivery strategies that support business objectives and ensure a seamless end-user experience. This role oversees the daily operations of the IT service delivery team, with a strong focus on performance management, process optimization, and continuous improvement.

What You’ll Do:

• Develop and implement IT service delivery strategies that align with the organization's overall goals.
• Provide leadership and direction to the IT service delivery team, fostering a culture of excellence and continuous improvement
• Identify opportunities for process optimization and efficiency gains.
• Oversee the day-to-day operations of the IT service delivery team, ensuring timely and effective service delivery.
• Manage resources (human, financial, and technical) to support service delivery operations.
• Monitor key performance indicators (KPIs) and service level agreements (SLAs) to track performance and identify areas for improvement.
• Ensure compliance with relevant regulations, standards, and best practices.
• Act as a primary point of contact for clients/customers, addressing their needs and concerns.
• Build and maintain strong relationships with clients/customers, fostering trust and satisfaction.
• Ensure that service delivery processes are customer-centric and focused on delivering exceptional value.
• Identify areas for improvement in service delivery processes and implement solutions to enhance efficiency and quality.
• Stay abreast of industry trends and best practices in service delivery management.
• Promote a culture of continuous learning and development within the service delivery team.
  
  

What You’ll Bring:

• 10 years of experience in IT service delivery or IT operations; including 5 years in leadership or management capacity
• Leadership and Management: Proven ability to lead, motivate, and manage a team effectively.
• Strategic Thinking: Ability to develop and implement strategic plans and initiatives.
• Communication: Excellent written and verbal communication skills, including the ability to communicate effectively with clients/customers and team members.
• Problem-Solving: Ability to identify and solve complex problems, using analytical and critical thinking skills.
• Project Management: Experience in managing projects and programs, ensuring timely and successful delivery.
• Customer Service: Strong customer service skills and a focus on delivering exceptional customer experiences.
• Industry Knowledge: Knowledge of industry best practices and standards in service delivery management.
  
  

What We Offer:

• Career Growth Opportunities
• Competitive Pay and Benefits (Health, Dental Vision)
• Generous PTO and Parental Leave
• 401(K) Retirement Plan
• Life/AD&D Insurance, Short & Long-Term Disability
• Community Involvement Initiatives
• Employee Referral Bonuses and Product Discounts
  
  

Not all benefits listed above are available to all employees at all locations.

Curaleaf Awards and Achievements:

• 2023 Ragan’s Top Places to Work
• 2022 TIME100 Most Influential Companies
• 2020 Cannabis Doing Good’s Good Neighbor Award
• 2020 Minorities for Medical Marijuana’s Diversity & Inclusion Award
  
  

Follow us on Social Media:

Instagram: @curaleaf.usa

Twitter: @Curaleaf_Inc

LinkedIn: Curaleaf LinkedIn

Curaleaf Holdings, Inc. (TSX: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing, and celebrating the power of the plant. As a high-growth cannabis company known for quality, expertise and reliability, the Company, and its brands, including Curaleaf, Select, Grassroots, JAMS, Find and Zero Proof provide industry-leading service, product selection and accessibility across the medical and adult-use markets. Curaleaf International is the largest vertically integrated cannabis company in Europe with a unique supply and distribution network throughout the European market, bringing together pioneering science and research with cutting-edge cultivation, extraction, and production. Home | Curaleaf | Cannabis with Confidence

Our corporate Social Responsibility is Rooted in Good. We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives, and local causes. Giving back to the communities where we operate is important to us and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities.

Our Vision: To be the world's leading cannabis company by consistently delivering superior products and services and driving the global acceptance of cannabis.

Our Values:

• Lead and Inspire.
• Commit to Win.
• ONE Curaleaf.
• Driven to Deliver Excellence.
  
  

Curaleaf is an equal opportunity employer. Curaleaf recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Individuals adversely impacted by the war on drugs are encouraged to apply.

Current Curaleaf employees should use our internal job board to apply for current openings: https://app2.greenhouse.io/internal_job_board