Call Center Customer Service Assistant

Job Title: Call Center Customer Service Assistant

Location: Dallas, TX
Job Type: Full-Time
Department: Customer Service
Reports to: Call Center Manager

We are seeking a friendly and professional Call Center Customer Service Assistant to join our team. In this role, you will provide exceptional customer support, addressing inquiries, resolving issues, and ensuring a positive experience for each caller. This position requires excellent communication skills, problem-solving abilities, and a customer-focused mindset.

• Answer inbound calls and respond to customer inquiries in a timely, efficient, and professional manner.
• Provide information on products, services, and company policies to customers.
• Resolve customer complaints and issues by troubleshooting, offering solutions, or escalating issues when necessary.
• Document and track customer interactions and transactions in the customer management system.
• Maintain a high level of product knowledge to ensure accurate information is given to customers.
• Upsell or cross-sell products and services when appropriate, based on customer needs.
• Assist with follow-up calls, ensuring customer satisfaction and issue resolution.
• Stay updated on company policies, services, and promotions to ensure accurate customer guidance.
• Work collaboratively with team members and other departments to resolve complex customer issues.
• Meet individual and team performance goals related to call quality, customer satisfaction, and productivity.

• High school diploma or equivalent (Bachelor's degree preferred).
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to think quickly on your feet.
• Proficiency in using computer systems, CRM software, and Microsoft Office applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong attention to detail and accuracy in data entry and documentation.
• Positive attitude and a strong commitment to customer satisfaction.