Call Center Customer Service Assistant

Job Title: Call Center Customer Service Assistant

Location: Reno, NV
Employment Type: Full-time
Reports To: Call Center Manager

Job Summary

We are seeking a motivated and customer-focused individual to join our team as a Call Center Customer Service Assistant. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience. The ideal candidate will be an excellent communicator, problem-solver, and team player.

Key Responsibilities

• Customer Interaction:

  • Respond promptly to customer inquiries via phone, email, or chat.
  • Address and resolve customer complaints in a professional and empathetic manner.
  • Provide accurate information about products, services, and company policies.

• Problem-Solving:

  • Troubleshoot and resolve customer issues efficiently.
  • Escalate complex issues to the appropriate department or supervisor when necessary.

• Data Management:

  • Accurately record and update customer information in the CRM system.
  • Maintain detailed and organized records of customer interactions.

• Team Collaboration:

  • Work closely with team members and other departments to ensure customer satisfaction.
  • Participate in team meetings, training sessions, and quality improvement initiatives.

Qualifications and Skills

• High school diploma or equivalent (required); associate or bachelor's degree (preferred).

• Strong verbal and written communication skills.
• Active listening and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Proficiency with computers, including CRM software and Microsoft Office Suite.
• Problem-solving and conflict resolution abilities.

Salary : $18 - $25