What are the responsibilities and job description for the Call Center Customer Service Assistant position at Curate Corp Voice?
Job Title: Call Center Customer Service Assistant
Location: Reno, NV
Employment Type: Full-time
Reports To: Call Center Manager
Job Summary
We are seeking a motivated and customer-focused individual to join our team as a Call Center Customer Service Assistant. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience. The ideal candidate will be an excellent communicator, problem-solver, and team player.
Key Responsibilities
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Customer Interaction:
- Respond promptly to customer inquiries via phone, email, or chat.
- Address and resolve customer complaints in a professional and empathetic manner.
- Provide accurate information about products, services, and company policies.
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Problem-Solving:
- Troubleshoot and resolve customer issues efficiently.
- Escalate complex issues to the appropriate department or supervisor when necessary.
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Data Management:
- Accurately record and update customer information in the CRM system.
- Maintain detailed and organized records of customer interactions.
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Team Collaboration:
- Work closely with team members and other departments to ensure customer satisfaction.
- Participate in team meetings, training sessions, and quality improvement initiatives.
Qualifications and Skills
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High school diploma or equivalent (required); associate or bachelor's degree (preferred).
- Strong verbal and written communication skills.
- Active listening and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Proficiency with computers, including CRM software and Microsoft Office Suite.
- Problem-solving and conflict resolution abilities.
Salary : $18 - $25
